Backup Customer Service Agent

Description

Job Summary: The Meireles e Freitas Group is seeking a Backup Customer Service Agent to provide customer support, assist in problem resolution, and ensure uninterrupted service continuity. Key Highlights: 1. Commitment to valuing human beings and fostering an inclusive environment 2. Provides support and ensures uninterrupted service continuity 3. Collaborates with the team to identify process improvements With over 45 years of experience, the **Meireles e Freitas Group** specializes in Collections Management, offering customized solutions to companies nationwide! Here, our commitment is to **valuing human beings**, providing an inclusive and welcoming space for each individual's development. If you take **Pride in Belonging**, act with **Intelligence and Innovation**, and aspire to achieve **High-Level Results**, apply now for our open position for ***Backup Customer Service Agent***—this is your place! **Responsibilities:** * Provide customer support via telephone, e\-mail, chat, or in person during periods of high demand or absence of other agents; * Assist in problem resolution and ensure uninterrupted service continuity; * Temporarily replace absent agents (e.g., vacations, leave), maintaining service quality; * Register and track service requests, ensuring information accuracy and timely customer updates on request status; * Act to reduce backlog during call volume peaks, always adhering to established deadlines; * Collaborate with the team to identify improvements in service processes and participate in training to enhance service delivery. **Qualifications:** * High school diploma completed; * Prior experience in customer service or similar roles is preferred; * Basic knowledge of CRM systems and Microsoft Office applications (Excel, Word, PowerPoint) is desirable; * **Driver’s License \- Category B** * **Personal Vehicle** Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM to 1:00 PM Employment Type: Full-time, Permanent CLT Compensation: R$1\.937,48 per month Benefits: * Food basket * Meal allowance * Transportation allowance Selection Question(s): * Do you have a personal vehicle? If yes, car or motorcycle? * Do you hold a Category B driver’s license? Work Location: On-site