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Job Summary: Audit installation quality, manage faults, train teams, and monitor performance indicators while acting as a technical facilitator. Key Highlights: 1. Audit and ensure the quality of installations and maintenance. 2. Manage fault correction and train field teams. 3. Monitor performance indicators and act as a technical facilitator. **Responsibilities and Duties** **What You'll Do Daily:** --------------------------------- * Audit the quality of new installations and maintenance through on-site or remote technical inspections, ensuring compliance with the deadline of up to D\+10\. * Update control systems by thoroughly recording inspection findings in the Technical Portal and the Nonconformance Portal. * Manage fault correction by formally notifying third-party companies of detected irregularities to guarantee delivery standards. * Train field teams by delivering technical training and refresher courses for partner technicians, focusing on quality and safety. * Monitor performance indicators, preparing and presenting periodic performance reports (KPIs) on partner activities. * Act as a technical facilitator, clarifying doubts and proposing process improvements for third-party installation procedures. **Requirements and Qualifications** #### **We’re Looking For Someone Who:** * Thinks and acts from the customer’s perspective. Demonstrates interest and curiosity about customers, their behaviors, and preferences to meet and exceed their expectations; * Shows a continuous commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible enough to move beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. **To Join Our Team, You Must Have:** ------------------------------------------------ * Reside in Poços de Caldas \-MG * Completed Technical or Technologist education (Electronics, Mechatronics, Electrical, Mechanical, Telecommunications, Informatics, Networks, or Information Technology). * Knowledge of GPON installation technical procedures * Valid driver's license (CNH) * Intermediate/advanced knowledge of Excel, Word, and PowerPoint * Availability for frequent travel to serve the contract network in other cities within the Southern MG Cluster **Preferred Qualifications:** ------------------ * Teamwork; * Sense of Urgency; * Proactivity; * Oral and written communication skills; * Analytical and problem-solving ability **Additional Information** At **Claro, people are one of our core values.** With this mindset, we consistently invest in caring for our employees’ health, well-being, and quality of life! To ensure you have the best experience throughout your journey with us, we offer an attractive benefits package. Check it out: * Flexible Work Schedule; * Meal and Food Allowance; * Medical and Dental Assistance; * Support for Serious Illnesses; * Assistance for Dependents with Disabilities; * Pharmacy Benefit; * Daycare/Babysitter Allowance; * Personal Support Program; * Claro Running; * Private Pension Plan; * Life Insurance; * Employee Combo; * Wellhub (Gympass); * Meu Pet Club; * Agreements and Partnerships; * Recognition Program for Years of Service; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disabilities. Everyone is welcome!** **Here, we have a large team that makes everything happen!** It is through the effort and dedication of each of our People that we are today a reference in what we do, united in our purpose: **“Connect for a More Fun and Productive Life.”** We integrate all technologies to build the best and most comprehensive connectivity infrastructure in the country. We are confirmed multi-champions by Speedtest as the fastest and most stable mobile internet and the most stable Wi-Fi network in Brazil, among many other recognitions. We are also the 4th most valuable brand in Brazil (BrandZ). In Brazil, we operate in over 4\.800 municipalities, serving more than 83 million customers. We have led portability balances for over 5 years, with 1.2 million lines ported in 2022. And there’s more: We **innovate** our products and services to better serve our users! Today, we offer **entertainment** solutions (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, and Claro Gaming), **financial** services (Claro Pay), and much more! We have **aerospace** presence (with 5 satellites in orbit via Embratel) and are a benchmark in **industrial, automotive, agribusiness**, and other connectivity sectors. We also foster connections between our businesses and the innovation ecosystem through **beOn**, Claro and Embratel’s innovation hub. Sustainability is a Claro value. **We invest in environmental, economic, and social development**, always prioritizing governance, environmental responsibility, data protection, and social impact. Through the Claro Institute, we connect people for a better future, combining services with social investments in **education and citizenship** projects. **So, does it match? \#JoinClaro and help us build the new together!
