Job Summary: A hybrid, analytical, and technical professional who will manage and execute telecom projects, serving as a strategic liaison among technology, operations, and clients. Key Highlights: 1. Telecom project management, leadership, and execution 2. Solid technical foundation in VoIP/Asterisk and networking 3. Role as a bridge between technical teams, clients, and operations **Description** A professional with solid technical expertise in **VoIP/Asterisk** and networking, capable of managing, leading, and executing telecom projects—including SaaS solution deployment, chatbots, and WhatsApp integrations—acting as a bridge between technical teams, clients, and operations. This is a hybrid profile: **analytical, technical, and project-oriented**. A strategic liaison among technology, operations, and clients, ensuring efficient delivery, service quality, and evolution of telecom services. **Required Technical Experience** * **VoIP / Asterisk – Professional-Level Knowledge** * Installation, configuration, and maintenance of Asterisk servers. * Understanding of Asterisk architecture, SIP trunks, dialplans, and call flows. * Integration with CRMs, ERPs, gateways, and corporate tools. * Experience with AGI/AMI and automation. * Ability to analyze requirements and translate client needs into technical solutions. **Protocols and Communication** * Experience with SIP, IAX, RTP, QoS, and voice-networking concepts. **Networking and Infrastructure** * Concepts of voice VLANs, NAT, firewalls, and VoIP connectivity requirements. * Connection and management of SIP trunks, E1/FXO/FXS gateways, and SBCs. * Ability to identify potential network impacts on projects. **Monitoring Tools and Logs (Basic Analysis)** * Understanding of information generated by tcpdump, Wireshark, and Asterisk logs. * Diagnosis of latency, jitter, and packet loss. * Ability to interpret and relay analyses to specialized technical teams. **Desired Certifications:** * dCAP (Digium Certified Asterisk Professional). * Linux certifications, such as **LPIC\-1** and **LPIC\-2**. * **ITIL Foundation** certification (or equivalent knowledge). * Networking certifications (e.g., CCNA, CCNP). * Cybersecurity certifications, such as CompTIA Security\+. **Additional Knowledge:** * Experience with FreePBX, Elastix, Issabel, or 3CX. * Basic web development knowledge for administrative interfaces (a plus). * Familiarity with Zabbix, Nagios, or Grafana for environment monitoring. * Concepts of SBC, VoIP security, and fraud mitigation. **Behavioral Skills** * **Clear communication:** interface among clients, technical teams, and management. * **Analytical ability:** rapid understanding of problems and technical impacts. * **Organization and time management:** handling multiple projects and deliverables. * **Teamwork:** collaboration with networking, voice, development, and support teams. * **Proactivity:** autonomy in seeking improvements and solutions. **Job Responsibilities: Project Management and Execution** * Plan, monitor, and implement **VoIP**, **Asterisk**, **SBC**, and gateway projects. * Deploy **SaaS** solutions, including **chatbots and WhatsApp integrations**. * Develop scope definitions, schedules, action plans, and project documentation. * Lead kickoff, acceptance testing, status reporting, and go\-live meetings. * Manage risks, pending items, deadlines, and scope changes. * Align requirements with clients, internal departments, and vendors. **Technical Activities** * Technically validate configurations, call flows, and integrations. * Configure or support configuration of SIP trunks, gateways, and servers. * Analyze logs, incidents, and evidence to support technical teams. * Translate business requirements into technical specifications. * Propose performance, security, and availability improvements. * Support technical troubleshooting, acceptance testing, validation tests, and POCs with clients and specialists. * Assist in defining VoIP architecture and best practices. **Documentation and Governance** * Create manuals, diagrams, technical workflows, and project documentation. * Record lessons learned, KPIs, and executive reports. * Adhere to ITIL practices: incidents, problems, changes, and service requests. **Associated Tools and Technologies** * **Telephony:** Asterisk, FreePBX, Elastix, Issabel * **Gateways:** UMGs, SBCs, KMG * **ITSM:** ServiceNow, GLPI * **Project Management:** Jira, Trello, MS Project, Confluence * **Monitoring:** Zabbix, Grafana, Wireshark * **Infrastructure:** Linux, IP networking, SIP, RTP, QoS **Academic Qualifications** * Bachelor’s degree completed or in progress in Telecommunications Engineering, Computer Engineering, Computer Science, or Information Systems. * Courses or certifications related to VoIP/Asterisk are advantageous.