Job Summary: The Purchasing Assistant enhances commercial support and ensures prompt customer service, with an emphasis on handling complaints and supporting sales consultants. Key Highlights: 1. Customer service, focusing on resolving complaints and answering questions. 2. Supporting sales consultants with orders, delivery deadlines, and products. 3. Acting as a communication intermediary among customers, the sales team, and the purchasing department. The Purchasing Assistant is responsible for improving support to commercial areas and ensuring faster, more efficient responses to customer requests—particularly in addressing complaints and directly assisting sales consultants. * Providing customer service (internal and external), focusing on resolving complaints and answering questions; * Supporting sales consultants by assisting with requests related to orders, delivery deadlines, and products; * Acting as a communication intermediary among customers, the sales team, and the purchasing department; * Monitoring and responding to requests, ensuring responsiveness and service quality; * Recording and tracking incidents, seeking effective solutions. **Desired Profile:** * Excellent verbal and written communication skills; * Proactive, dynamic, and organized personality; * Ability to interact effectively with people and resolve conflicts; * Capacity to work under pressure and manage multiple tasks; * Interpersonal relationship skills; * Knowledge of administrative/commercial routines is a plus. **Education and Requirements:** * Completed high school education (a bachelor’s degree in progress in Administration, Logistics, or related fields is desirable); * Basic knowledge of Excel; * Prior experience in customer service is considered a plus.
João Silva
Indeed · HR
João Silva
Indeed · HR
