Customer Service Agent

Description

Job Summary: Grupo Meireles e Freitas is seeking a Customer Service Agent to provide technical support, resolve inquiries and issues, record interactions, and track support tickets in an environment that values human development. Key Highlights: 1. Customer service via phone, chat, email, or in person. 2. Recording interactions and tracking support tickets. 3. Identifying and suggesting improvements to customer service processes. **JOB OPENING: CUSTOMER SERVICE AGENT** With over 45 years of experience, **Grupo Meireles e Freitas** specializes in Collections Management, offering customized solutions for companies nationwide! Here, our commitment is to **valuing the individual**, providing an inclusive and welcoming space for each person’s growth. If you take **Pride in Belonging**, act with **Intelligence and Innovation**, and aim for **High-Level Results**, apply now for our open position as ***Customer Service Agent***—this is your place! **Responsibilities:** * Provide customer service via phone, chat, email, or in person, delivering technical support and resolving inquiries and issues. * Record interactions in the system, track support tickets, and keep customers informed about their status. * Ensure requests are fulfilled within established deadlines and collect customer feedback. * Handle complaints by seeking efficient solutions and escalating complex cases when necessary. * Identify and suggest improvements to customer service processes, collaborating with other departments to optimize service quality. **Qualifications:** * High school diploma completed * Experience in customer service, technical support, or similar roles. Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM to 1:00 PM. Employment Type: Full-time, CLT (Consolidated Labor Laws) permanent position Compensation: R$1\.937,48 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Education: * High school diploma completed (Mandatory) Work Location: On-site