Collections Assistant

Description

Job Summary: A professional responsible for ensuring effective revenue recovery, minimizing delinquency, and fostering positive customer relationships through proactive collections and negotiation. Key Highlights: 1. Revenue recovery and delinquency minimization 2. Debt negotiation and agreement formalization 3. Interdepartmental collaboration and data updating Ensure effective revenue recovery, minimize delinquency, and foster positive customer relationships. The professional must proactively manage overdue contracts, negotiating viable solutions that benefit both the company and customers. Additionally, maintaining accurate and up-to-date records, collaborating with various departments, and contributing to continuous improvement of collection processes are essential to safeguarding the organization's financial health. **Responsibilities** * **Proactive Collections:** Initiate proactive contact with customers whose payments are overdue. * **Debt Negotiation:** Offer feasible payment alternatives and terms suitable for customers. * **Agreement Formalization:** Document agreed-upon debt terms with customers. * **Interdepartmental Collaboration:** Work with other company departments to resolve pending issues and improve processes. * **Database Updating:** Keep the customer database consistently updated to facilitate the collections process. **COMPETENCIES** **Technical Competencies** * **Collections Knowledge:** Experience in collections processes and negotiation techniques. * **Data Analysis:** Ability to interpret reports and financial indicators related to accounts receivable. * **Tool Proficiency:** Familiarity with systems, as well as Excel. * **Legislation and Regulations:** Basic knowledge of legislation relevant to collections and consumer protection. **Personal Competencies** * **Effective Communication:** Ability to communicate clearly and persuasively, both verbally and in writing. * **Empathy:** Capacity to understand and respect customers' situations, creating a friendly negotiation environment. * **Resilience:** Ability to handle pressure and maintain focus on results, even in challenging situations. * **Organization:** Ability to manage multiple tasks and maintain accurate, up-to-date records. * **Teamwork:** Willingness to collaborate with various company departments and contribute to a positive work environment. FIXED SALARY \+ COMMISSIONS Employment Type: Full-time, CLT Permanent Position Compensation: Starting from R$1\.621,00 per month Benefits: * Medical assistance * Transportation allowance Experience: * Collections (Preferred)