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Customer Service Assistant

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: The Customer Service Assistant will provide support to customers, ensuring friendly, prompt, and efficient service, thereby contributing to customer satisfaction and loyalty. Key Highlights: 1. Friendly, prompt, and efficient customer service 2. Clarifying customer questions regarding products, services, and processes 3. Tracking requests and supporting the administrative team **Full Job Description** Bom Pastor Multiassistência provides support, quality of life, and financial savings to individuals and families across Brazil through efficient multi-assistance plans and services. We are seeking a Customer Service Assistant to join our team. The professional will be responsible for providing customer support, ensuring friendly, prompt, and efficient service, thereby contributing to customer satisfaction and loyalty. * Handle customer inquiries via phone, email, WhatsApp, chat, and in person; * Clarify customer questions regarding products, services, and processes; * Record and track customer requests; * Route requests to the appropriate departments when necessary; * Update customer records and system entries; * Monitor request progress until resolution; * Support the team in administrative activities related to customer service; * Maintain high standards of quality and courtesy in all interactions; * Conduct customer acquisition and sales of our products. Work Location: On-site

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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