Description
Job Summary:
The Customer Service Assistant will provide support to customers, ensuring friendly, prompt, and efficient service, thereby contributing to customer satisfaction and loyalty.
Key Highlights:
1. Friendly, prompt, and efficient customer service
2. Clarifying customer questions regarding products, services, and processes
3. Tracking requests and supporting the administrative team
**Full Job Description**
Bom Pastor Multiassistência provides support, quality of life, and financial savings to individuals and families across Brazil through efficient multi-assistance plans and services.
We are seeking a Customer Service Assistant to join our team. The professional will be responsible for providing customer support, ensuring friendly, prompt, and efficient service, thereby contributing to customer satisfaction and loyalty.
* Handle customer inquiries via phone, email, WhatsApp, chat, and in person;
* Clarify customer questions regarding products, services, and processes;
* Record and track customer requests;
* Route requests to the appropriate departments when necessary;
* Update customer records and system entries;
* Monitor request progress until resolution;
* Support the team in administrative activities related to customer service;
* Maintain high standards of quality and courtesy in all interactions;
* Conduct customer acquisition and sales of our products.
Work Location: On-site