Administrative Assistant - Customer Support

Description

Job Summary: A professional responsible for customer service, ticket management, preparation of quotations and contracts, calendar and document control, and administrative support. Key Highlights: 1. Internal and external customer service and support 2. Management of service tickets, quotations, and contracts 3. Document and calendar control and organization Internal and external customer service - Open service tickets and tasks (service orders) - Prepare quotations - Draft service contracts/proposals - Update the technical support team's calendar - Monitor and keep customers informed about the status of their tickets - Close tickets and forward them to billing - Maintain control spreadsheets - Manage the schedule for contractual maintenance/technical support visits - Initiate customer service actions - Verify, register, classify, store, locate, distribute, monitor, update documents; perform digitalization and electronic archiving - Type texts, spreadsheets, forms, and registrations - Provide information about services - Record complaints, questions, suggestions, requests, and feedback \-\-\-\-\-\-\-\-\-\-\-\-\- Birthday gift card. \-\-\-\-\-\- On-site parking. Corporate mobile phone. Employment type: Full-time CLT Benefits: * Medical assistance * Life insurance