Assistant Control Tower - PE

Description

Job Summary: Report dashboards, assist in meetings, track action plans, monitor performance results, handle Backlog and Aging, conduct detailed process analyses. Key Highlights: 1. Protagonist of development in an environment of opportunities and growth. 2. Share and learn collaboratively with outstanding professionals. 3. Excellent work climate for a great experience. At Mercado Livre, we are democratizing commerce, money, and payments across Latin America. At Mercado Envios, we manage our sellers’ inventory and deliver products to our buyers, enhancing their experience on our platform. In a constantly evolving world, our ability to rapidly deliver products purchased via Mercado Livre has become a requirement to remain competitive. Join the team leading logistics across Latin America, delivering world-class customized solutions and integrating local and regional carriers through borderless commerce. **We seek people who:** * Embody entrepreneurial energy: driven by curiosity, never giving up, and focused on surpassing their own limits. * Give their utmost because they love working with commitment and dedication. * Embrace change as opportunity and learn from their mistakes. * Prioritize excellence and execution in everything they do. * Foster a positive atmosphere, joy, and fun. * Know how to build alongside others and enjoy teamwork. Imagine yourself leading challenging, dynamic, and innovative projects, **and being responsible for:** * Reporting dashboards to address top process offenders; * Assisting and attending floor meetings with leadership to analyze root causes of process impacts, based on action plans; reviewing implemented action plans to improve efficiency and quality; providing overviews of key process issues identified; presenting relevant data and metrics; * Ensuring visibility of achieved results—sending dashboards highlighting key performance indicators (KPIs) and outcomes; * Handling Backlog and Aging—supporting orders and positions with data inconsistencies to maintain operational flow and meet established deadlines, performing systemic cleanup jointly with IT (tracking tickets and workflow statuses); * Conducting detailed process analyses—collecting relevant data for each process stage; performing risk assessment analysis; **Requirements:** * Bachelor’s degree in Administration, Engineering, Logistics, Data Science, or related fields; * Operational logistics experience is desirable; * Proficiency in Microsoft Office and Google Docs (Sheets, apps, etc.) is desirable; * Knowledge of SQL, Looker Studio, and BI tools is a plus; * Availability to work on rotating shifts, including in-person work in Cabo de Santo Agostinho\-PE **We offer you:** * The opportunity to join an entrepreneurial company where we love thinking big and long-term. * Being the protagonist of your own development in an environment full of opportunities, learning, growth, expansion, and challenging projects. * Sharing and learning collaboratively in teams with outstanding professionals and experts. * An excellent work climate, equipped with everything you need to have a great experience. :) At Mercado Livre, we work to foster an inclusive culture that pursues equity and values diverse perspectives—including gender, religion, persons with disabilities, LGBTQ\+, ethnicity, and diversity of experience. All our job postings are grounded in this principle. Join our team!