Description
Job Summary:
Professional responsible for customer service, administrative billing processes, cancellation, and registration updates.
Key Highlights:
1. Agile and courteous customer support
2. Billing management and tax compliance
3. Customer registration control and maintenance
**Responsibilities:**
* Provide customer service via ticketing system, chat, and WhatsApp, ensuring agile and courteous support.
* Execute customer cancellation and ownership transfer processes.
* Perform monthly billing, including issuance of invoices and bank slips.
* Prepare and send bank remittance files.
* Generate the Detraf file, issue related invoices, and submit them to operators.
* Prepare and submit mandatory files to Anatel.
* Generate and send specific files to the State (Agreements 115 and 201\).
* Control and maintain up-to-date registration records for active and cancelled customers.
**Requirements:**
* Intermediate Excel knowledge (spreadsheets, basic formulas, and data organization).
* Organization, attention to detail, and agility in performing administrative routines.
Employment type: Full-time, CLT permanent contract
Compensation: Starting from R$2\.500,00 per month
Benefits:
* Medical assistance
* Dental assistance
* Life insurance
* Meal allowance
* Transportation allowance