Monitoring Technician

Description

Job Summary: Professional responsible for continuous monitoring of IT and security environments, ensuring service availability, integrity, and performance. Key Highlights: 1. 24x7 monitoring of IT and security environments 2. Identification and classification of events and incidents 3. Objective communication of critical incidents Monitoring Support Technician 12x36 shift schedule for night work from 6 PM to 6 AM \* The professional will be responsible for continuous monitoring of IT and security environments, ensuring availability, integrity, and performance of monitored services and assets. \* Perform 24x7 environment monitoring using supervision tools (SIEM, Zabbix, Grafana, etc.); \* Identify, classify, and log security or infrastructure events and incidents; \* Escalate incidents to higher levels (N2/N3\) when necessary; \* Track incident resolution processes to ensure SLA compliance; \* Create, update, and close tickets; \* Communicate critical incidents clearly and objectively; \* Identify anomalous behaviors and potential threats; Employment Type: Direct Hire (CLT) Compensation: R$1\.900,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site