Reception Agent

Description

Job Summary: Professional responsible for empathetic customer service, information registration, authorization requests, and payment negotiations, ensuring information confidentiality. Key Highlights: 1. Customer service delivered with empathy and quality 2. Focus on confidentiality and information security 3. Development of communication and negotiation skills If your purpose is to inspire people to care for people, you are in the right place! Founded in Brasília by biochemists Janete Vaz and Sandra Soares Costa, Grupo Sabin has been operating in the market for 38 years. We have become a reference group in Diagnostic Medicine, offering over 7,300 healthcare services—including clinical analyses, imaging diagnostics, vaccination, and executive health check-ups. Sabin also operates in Primary Health Care (PHC) through Amparo Saúde and launched, last year, Rita Saúde—a comprehensive digital platform integrating healthcare services. We are recognized across Brazil and Latin America as one of the Best Companies to Work for over 18 consecutive years. Our strong organizational culture thrives in an environment of respect, development, diversity, and inclusion. We employ over 6,700 professionals and operate across 12 states and the Federal District, with 323 units distributed from north to south of the country. Want to learn more about our brand? Visit www.sabin.com.br or follow our official social media channels: LinkedIn Sabin Medicina Diagnóstica | Instagram @sabinmedicinadiagnostica | Facebook Sabin Medicina Diagnóstica | **Responsibilities and Duties** * Provide empathetic and high-quality customer service at business units and/or other designated locations; * Register/update customer information in the service management system; * Request authorizations from health insurance providers, in accordance with each provider’s established policy; * Deliver customer service while considering all necessary information for test execution and strictly adhering to company-defined processes; * Negotiate payment amounts and methods with customers (in accordance with company-aligned procedures); * Perform additional duties pertinent to the role; * Ensure confidentiality and security of information, complying with information security and data protection policies and regulations. **Requirements and Qualifications** * Completed high school education; * Strong interpersonal skills; * Effective communication skills; * Negotiation and persuasion abilities; * Prior experience in customer-facing roles is desirable. **Additional Information** * **Daily-life benefits:** Transportation Allowance or Fuel Assistance, Meal Allowance or Food Voucher; * **Health and Well-being benefits:** Health and Dental Plans, Extended Maternity and Paternity Leave, Life Insurance; * *Benefits are subject to change.* A healthcare reference, recognized for people management excellence and female leadership, committed to sustainable best practices and actively engaged in the communities where it operates, Grupo Sabin was founded in Brazil’s federal capital in 1984, born from the courage and determination of two entrepreneurs—Janete Vaz and Sandra Soares Costa. Today, it employs approximately 7,000 professionals united by the purpose of inspiring people to care for people. Present in 14 states plus the Federal District, the company delivers healthcare services with excellence, innovation, and socio-environmental responsibility across 354 units distributed from north to south of the country. Grupo Sabin’s healthcare ecosystem encompasses a diversified portfolio including clinical analyses, imaging diagnostics, anatomical pathology, genomics, immunization, and executive health check-ups. Additionally, it offers primary healthcare services—supporting population health management through coordinated care programs and pathways via Amparo Saúde—and the integrated healthcare services platform Rita Saúde—a digital solution partnering with pharmacies, physicians, and other healthcare professionals to deliver high-quality, efficient healthcare access. To foster entrepreneurship in healthcare, Grupo Sabin launched SkyHub.Bio in 2020—a dedicated innovation hub promoting and developing startups, encouraging partnerships, knowledge exchange, and co-creation of business models grounded in science, efficiency, and customer experience. As a solid, visionary national company with well-established values, genuinely committed to an ESG agenda and delivering healthcare and well-being services to support its customers’ health journeys across Brazil, Grupo Sabin maintains the Instituto Sabin. Since 2005, the Institute has implemented impactful social initiatives in communities where the company operates, focusing on improving quality of life, well-being, and prosperity—fostering social innovation. To date, the Institute has positively impacted over 1.6 million people and 902 social organizations. Explore our selection processes and stay updated on available positions across Sabin units nationwide. After all, we invest in carefully designed recruitment processes aimed at bringing into our Group individuals who align with our purpose and values. *Stay alert and avoid scams! We never charge any fees at any stage of our selection processes.*