Description: * Currently enrolled in an undergraduate Psychology program, from the 4th semester onward. * ABA implementation training is desirable. * Proficiency in Microsoft Office Suite. * Conduct telephone and in-person client support. * Organize patient registration data in the service management spreadsheet. * Schedule home visits for clients enrolled in the "Lado a Lado" Program by healthcare professionals, following chronological order of appointments. * Contact clients by phone to schedule home visits and record relevant visit information in the management spreadsheet. * Assist the Home Care team with telephone support. * Schedule patient transfers upon request by the team. * Conduct social assessments under the supervision of the department’s Social Worker. * Accompany the department’s Social Worker during home visits. * Maintain attendance records for program participants. * Organize documents related to patients’ medical records. * Verify in the TOTVS system whether the health plan of clients served by the "Lado a Lado" Program meets eligibility criteria (prepaid plans without exclusions). * Create appointment schedules containing information specific to home visits, then email these schedules to the professionals responsible for the visits. * Process authorizations for "Lado a Lado" Program service forms in the TOTVS system. * Provide front-desk client support under team supervision. * Complete program-specific documents (e.g., “Teste do Pezinho” filter paper, “Teste do Pezinho” protocol, correspondence notebook, and service forms) for the “Bebê Unimed” Program. * Schedule and confirm appointments for clients seen by the physician in the "Lado a Lado" Program. * Record results of NAIS service satisfaction surveys in the spreadsheet. * Support processes related to Health Promotion and Disease Prevention programs, as well as administrative routines within the department, with emphasis on internal and external customer satisfaction. * Organize departmental documents and files. * Support the reception team in providing in-person client service. 2512060202191907756