Description
Job Summary:
The professional will identify customer needs, offer customized solutions, and promote products/services, delivering hybrid service for appointments, cancellations, and inquiries, with accurate data recording.
Key Highlights:
1. Hybrid customer service for appointments and information
2. Identification of customer needs and provision of customized solutions
3. Promotion of Grupo Cedeco's products and services
**Main Responsibilities**
Identify customer needs and provide customized solutions aligned with Grupo Cedeco's procedures.
Promote products and services, including the exclusive card for non-network and private medical examinations.
Deliver hybrid service (voice, e\-mail, and WhatsApp), covering:
Appointments, rescheduling, and confirmations.
Cancellations, quotations, and information regarding examinations.
Accurately and promptly register and manage service information in internal systems.
**Requirements:**
Completed high school education.
Computer literacy.
Easy access to Suzano.
Teamwork skills.
Excellent communication and conflict resolution abilities.
**Working Hours:**
Monday to Saturday, availability to work in the afternoon shift, with entry between 1:20 PM and 3:20 PM, and a daily workload of 6 hours and 20 minutes.
Employment Type: Permanent CLT
Compensation: R$1\.894,20 per month
Benefits:
* Medical assistance
* Dental assistance
* Meal allowance
* Transportation allowance
Work Location: On-site