Technical Support

Description

Job Summary: The professional will be responsible for customer service and support, system implementation, and demand management at a company focused on municipal fiscal intelligence. Key Highlights: 1. Opportunity for starting a career with a focus on customer service. 2. Work involving system implementation and customer support. 3. Opportunity for development in public and fiscal management. We are a company specialized in modernizing municipal public management through fiscal intelligence software. Our main focus is to increase municipal revenue (e.g., IPTU and ISS) via digital audits and Electronic Invoice platforms, optimizing processes without increasing the tax burden. **Ideal Candidate Profile** Entry-level professional who enjoys interacting with the public. Prior experience in this role is not required, but experience in public-facing service is important. DAILY ROUTINE/ACTIVITIES The employee will provide customer service and support (remotely and in person). They will directly implement systems at client sites and manage demands by issuing Service Orders (SOs). **TECHNICAL KNOWLEDGE** Computer usage, internet navigation, and proficiency with Microsoft Office suite. **SKILLS** Strong communication and writing skills. **EXPECTED ATTITUDES** The candidate must communicate effectively, demonstrate strong interest and willingness for frequent customer interaction, and be focused and proactive. **Working Hours** From **08:30 to 18:00**, Monday to Friday, with a **1h30 lunch break**. **Work Location Hybrid**, with occasional requirement for physical presence at the office or directly at client premises. Arujá/SP **Salary R$ 2.535,00** (Starting salary). **Benefits** * Meal Allowance: R$ 33.00 per day * Transportation Benefit or Fuel Allowance * Porto Seguro Health Insurance (company covers 50%) * Profit Sharing (PLR) * Life Insurance * Childcare Assistance * Birthday Day Off Minimum Education: High School Diploma (Secondary Education)