Customer Experience Coordinator

Description

Job Summary: We are seeking a professional to lead and motivate teams, manage quality standards, align strategies with senior management, and handle specific customer cases. Key Highlights: 1. Team leadership and motivation. 2. Strategic alignment with senior management. 3. Resolution of challenging situations with customers. **We are hiring!** ------------------------ If you're looking for a place to grow, **EletroBidu Solar Energy** is your place! Are you communicative, do you enjoy working in teams, and love new challenges? Then this opportunity is for you! Join a team that values collaboration, professional development, and excellence in customer service — composed of dedicated individuals building a future powered by clean energy. **\#Job \#Work \#Opportunity \#WeAreHiring \#JoinOurTeam \#SolarEnergy \#EletroBidu** **Responsibilities and Duties** * Team Management: Lead and motivate the team, ensuring productivity and service delivery quality. * Management of Sensitive Pages: Ensure quality standards and compliance are maintained across all operations. * Weekly Meetings with Senior Management: Align strategies, monitor results, and propose continuous improvements. * Continuous Feedback: Conduct feedback sessions to foster team growth and development. * Handling Specific Customer Cases: Resolve challenging customer situations by providing fast and effective solutions. **Requirements and Qualifications** * Higher Education: Bachelor's or Technologist degree in Electrical Technician, Electrotechnician, Electronics Technician, Electrical Engineering, Renewable Energy Engineering, MBA in Electrical Energy, Construction, Architecture, or related fields. * Experience in people management and team leadership in customer relationship roles. * Knowledge and experience with KPIs and NPS, with focus on metrics and results. * Strong communication skills — clear, assertive, and capable of delivering guidance and feedback effectively. * Experience in customer service and customer success, with emphasis on continuous improvement of customer experience. * Advanced proficiency in Microsoft Office Suite and Google Workspace. * Analytical, organized, and balanced profile, capable of making strategic and impartial decisions. * Ethical and professional conduct in all interactions, with ability to manage high-pressure situations. **Additional Information** ### **Benefits That Make a Difference:** * **Base salary + quarterly bonus.** * **Transportation allowance** via iFood Mobilidade card. * **Meal allowance of R$27.70/day** — also available via iFood. * **Wellhub (formerly Gympass)** — take care of your health with access to gyms, wellness apps, and more. * **Exclusive discounts with partner institutions:** Cruzeiro do Sul, Braz Cubas, Language Schools, and SENAC. * **SESC membership** — culture, leisure, and benefits beyond the professional sphere. * **Workplace gymnastics twice per week.** * **Work schedule Monday through Friday**, from 8 a.m. to 6 p.m. **Connect Your Purpose to the Energy of the Future** ### **Our Story** Founded in 1995 in Mogi das Cruzes, São Paulo, originally operating in the electrical engineering sector. In 2014, we took a decisive step toward innovation, becoming one of the first companies to invest in Brazil’s **solar energy market**. Since then, our mission has been to **deliver comprehensive solutions across multiple regions**. Today, with **over 20,000 projects delivered** and **10 strategically located units** across the states of São Paulo, Paraná, and Minas Gerais, we bring **cost savings, sustainability, and energy independence** to our customers and partners. ### **Mission** **To impact the lives of Brazilians through energy solutions that deliver comfort, financial return, freedom, and growth.** ### **Vision** **To become a national benchmark in the energy market through innovative and sustainable solutions.** ### **Our Values** At EletroBidu, our culture is alive and driven by values guiding every decision: * **Opportunity:** We create space for everyone to grow with us. * **Innovation:** We pursue solutions that keep pace with — and anticipate — the future. * **Knowledge:** We invest in continuous learning. * **Teach & Learn:** Sharing is part of our DNA. * **Responsibility:** We act consciously and with commitment. * **Freedom:** We trust people and encourage autonomy. * **Trust:** Solid relationships build our path. * **Curiosity:** Positive restlessness takes us further. * **Results:** Focus on delivering real value — always. ### **Why Work at EletroBidu?** Here, you’ll find more than just a job — you’ll find purpose. We value people who dream big, love learning, innovating, and collaborating. If you want to join a company building a more accessible and sustainable energy future for Brazil, your place is with us. **Come transform the energy sector with us. Together, we’re stronger.** Check out our open positions and connect with our energy!