Perform front desk services, controlling the entry and exit of employees and visitors, monitoring the use of identification badges, following internal procedures and superior directives, in order to prevent unauthorized individuals from entering or circulating within the facility. **Responsibilities and duties** * Perform front desk services, adhering to internal procedures and superior directives to prevent irregularities within the facility. * Monitor the movement of employees, visitors, and other individuals, ensuring visible use of identification badges, preventing unauthorized access and circulation. * Control the entry and exit of goods (materials, devices, and equipment) from the facility through authorization forms, verifying item description, origin, destination, asset number, carrier's name, and authorized responsible party, preventing improper use, installation, or removal of institutional materials. * Manage loading and unloading gates, notifying the responsible department upon arrival of goods, opening the gate, and supervising unloading operations. * Receive patients, visitors, and staff, providing general information such as appointment times, consultation locations, and other inquiries, managing foot traffic to ensure quality service and maintaining organization across departments. * Monitor patient visitation by registering entries using cards and badges, allowing visits according to established limits and overseeing rotation schedules to maintain order in visited areas. * Register walk-in patients, transfers, and emergency room admissions using specific forms and spreadsheets, then forwarding them to the Front Desk Supervisor to complete the registration reporting process. * Carry out additional activities as required or directed by superiors. **Requirements and qualifications** * High school diploma. * Door attendant and customer service training course. **SPDM** – Associação Paulista para o Desenvolvimento da Medicina is a nonprofit civil association of philanthropic nature, recognized as being of federal, state, and municipal public utility at its headquarters, respectively under decrees No. 57,925 dated 03/04/1966, No. 40,103 dated 05/17/1962, and No. 8,911 dated 07/30/1970. The Association's primary guideline is its integration into the healthcare system focused on treatment, disease prevention, and primary, secondary, and tertiary health promotion, strengthening ties with the local community and reaffirming its social commitment to serve everyone without discrimination. With institutional growth, **SPDM** has been expanding its scope of activities into ongoing projects in the fields of Social Assistance and Education. This broad range of activities increasingly consolidates **SPDM** as a large-scale philanthropic institution pursuing economic, social, and environmental sustainability. Thus, SPDM effectively contributes to the continuous improvement of services provided by Brazil's Unified Health System (SUS), aiming primarily to guarantee universality and equal access to healthcare essential for human and social development. Our commitment is to promote an inclusive diversity culture that empowers our employees to contribute their best. All qualified candidates will be considered for positions without distinction based on ethnicity, religion, sexual orientation, gender identity and/or expression, age, race, nationality, or disability. SPDM is an equal opportunity employer for all individuals meeting minimum requirements. We value idea sharing, fostering a team-oriented work culture, and respecting diversity and inclusion. **MISSION** To provide healthcare services with excellence, without prejudice, distinction, or classification of citizens. **VISION** To be recognized as the most comprehensive and competent Brazilian philanthropic health organization. **VALUES** * Capacity building * Social commitment * Reliability * Entrepreneurship * Equity * Ethics * Humanization * Quality * Ecological, economic, and social sustainability * Tradition * Transparency **The Hospital** Opened in 1978, the Dr. José de Carvalho Florence Municipal Hospital in São José dos Campos is the largest 24-hour emergency and urgent care hospital facility in the city. Dr. José de Carvalho Florence Municipal Hospital provides free services fully covered by SUS (Brazil’s Unified Health System). **History** Dr. José de Carvalho Florence Municipal Hospital began operations in 1978 with the inauguration of its Emergency Unit, then known as “Dr. Carlino Rossi Emergency Care.” Due to increasing demand and the need for continuity of care provided at the Emergency Unit, in 1988 the Surgical Center was inaugurated, and in 1990 the first ward supporting the Emergency Unit was built, enabling the unit's first clinical and surgical hospitalizations. In 1995, the hospital was expanded again with the construction of two additional wards and an Obstetric Center. In 2004, another expansion added yet another ward to the hospital complex. This unit was named “Dr. Campoy Clinic.” In 2005, the last surgical clinic was opened, and the following year, concluding this phase of the master plan, the Outpatient Clinic was inaugurated. In the same year, specifically on July 25, 2006, SPDM – Associação Paulista para o Desenvolvimento da Medicina assumed management of Dr. José de Carvalho Florence Municipal Hospital, with the objective of operating and delivering healthcare services at the facility.