Intern - Administration

Description

Assist in processes related to Health Promotion and Disease Prevention Programs, as well as administrative routines of the department, with a focus on internal and external customer satisfaction. **Responsibilities and duties** * Answer phone calls and provide in-person customer service; * Organize patient registration data in the service management spreadsheet; * Schedule home visits for customers enrolled in the "Lado a Lado" Program by healthcare professionals, following chronological order of appointments; * Contact customers by phone to schedule home visits and record relevant visit information in the management spreadsheet; * Assist the Home Care team with telephone support; * Schedule patient transfers upon request from the team; * Conduct social assessments under supervision of the department’s Social Worker; * Accompany the department’s Social Worker during home visits; * Maintain attendance records for program participants; * Organize documents related to patients’ medical records; * Verify in the TOTVS system whether the plan of customers assisted by the "Lado a Lado" Program meets eligibility criteria (prepaid and without exclusions); * Create appointment schedules containing information pertinent to home visits, after forwarding these schedules via e-mail to the professionals responsible for the appointments; * Authorize "Lado a Lado" Program service forms in the TOTVS system; * Provide reception services to customers under team supervision; * Complete documents (filter paper for the Heel Prick Test, Heel Prick Test protocol, correspondence notebook, and service forms) related to the "Bebê Unimed" Program; * Schedule and confirm appointments for customers attended by the physician of the "Lado a Lado" Program; * Enter results of NAIS customer satisfaction surveys into the spreadsheet; * Assist in processes related to Health Promotion and Disease Prevention Programs, as well as administrative routines of the department, with a focus on internal and external customer satisfaction; * Organize departmental documents and files; * Support the reception team in face-to-face customer service. **Requirements and qualifications** #### **Technical** * Currently enrolled in an undergraduate program in **Administration**, from the **5th semester onward**; * Proficiency in Microsoft Office suite is desirable; #### **Behavioral** * Teamwork and cooperation; * Proactivity and engagement; * Ownership mindset and results orientation; * Organization and adaptability to change; * Continuous improvement and innovation mindset; * Customer focus and solution-oriented attitude; * Resilience and agility; * Emotional intelligence and flexibility; * Ethics, integrity, and trust-building; **Additional information** * **Working hours:** Monday to Friday, 9:00 AM to 3:00 PM; * **Workplace:** NAIS (Av. Dep. Benedito Matarazzo, 9045 - Jardim Oswaldo Cruz, São José dos Campos)  #### **Benefits:** Unimed Viver Bem Ward Health Plan (exclusively for employees) Transportation allowance Pharmacy discounts Unimed SJC Benefits Club – Offers exclusive discounts and experiences for customers at various establishments. Unimed College / Conecte Platform – Free online short courses Recognition Program – (One day off per semester, based on goal achievement) **We have been caring for people for over 50 years!** Unimed São José dos Campos was founded in 1971 with the mission of delivering excellent, efficient, empathetic, and respectful medical care. Today, we are the **largest health operator in the Paraíba Valley**, serving over 100,000 customers and supported by a network of more than 700 cooperative physicians. **A comprehensive infrastructure for everyone!** We provide holistic care to our customers and believe that **prevention and care are essential for a fulfilling life!** To achieve this, we operate laboratories, medical clinics, emergency units, day hospitals, NAIS/Viver Bem centers, and the Santos Dumont Hospital—specialized in high- and medium-complexity surgical procedures. Among Unimed SJC’s distinguishing features is the **NAIS/Viver Bem Space**, dedicated to preventive medicine and staffed by a multidisciplinary team focused on promoting actions and programs aimed at improving health and quality of life. **A diverse and inclusive team!** Unimed SJC values diversity and inclusion within the organization, aligned with cooperative principles that strongly advocate for a fairer and more equitable society. Therefore, everyone is welcome at our cooperative, which is committed to becoming increasingly plural, inclusive, and diverse.