Administrative Assistant - Back Office

Description

For over three decades, the Velper Group has upheld a commitment to providing solutions in the plastic market. The founding family's passion permeates all group companies, driving a corporate culture that values excellence in every aspect. Today, we have more than 650 professionals passionate about agribusiness, where challenges fuel innovation in the plastic market both in Brazil and abroad. **Responsibilities and Duties** Main activities: * Ensure agile and accurate service for collections carried out at the unit; * Provide support to the internal Customer Service Center (SAC), ensuring clear and efficient service to departments responsible for incidents; * Ensure customer returns are processed within stipulated deadlines; * Schedule collections; * Handle withdrawal requests; * Monitor incidents related to orders and damaged products. **Requirements and Qualifications** * Ability to use ERP systems (preferably SAP, Totvs, Protheus, or similar). * Proficiency in filling out and managing spreadsheets (basic/intermediate Excel). * Strong communication skills with other departments via e\-mail, telephone, and service management systems. * Familiarity with SLA (Service Level Agreement) concepts and basic customer service metrics. **Additional Information** Benefits: * Food basket * Hygiene and cleaning basket * Transportation allowance or Fuel subsidy * Birthday kit * On-site breakfast * Profit-sharing program (PLR) * Growth opportunities With over 27 years of experience, **Agrovelper** stands out as a leading brand in manufacturing products that deliver genuine plastic solutions for agribusiness. Our commitment to innovation and quality positions\- us as a market reference, meeting the specific demands of the agricultural sector with excellence. We rely on a team of over 650 highly dedicated and specialized professionals, all committed to our mission of developing and delivering plastic solutions that enhance productivity and efficiency in agriculture. All our job openings are open to professionals from diverse backgrounds and life experiences. We actively encourage applications from anyone wishing to begin their career with us and grow within the agribusiness sector, forging a path to success alongside us. Join **Agrovelper** and grow with us!