Job Summary: This role is for a technical professional passionate about technology and transformation, responsible for installing and repairing fiber optic networks for residential customers. Key Highlights: 1. Installation and repair services for FTTH and FTTA networks 2. Troubleshooting and resolving internet service faults 3. Working in a connected, united team passionate about technology We are Alloha Fibra, Brazil's largest independent fiber-optic group. A connected and united team, passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Performing installation and repair services for FTTH and FTTA network technologies for residential customers; * Resolving service faults—including slow speeds, WiFi issues, no connectivity, intermittent connections, etc.; * Removing cables from canceled customers to free up capacity for new customers; * Assessing service feasibility when the commercial team has doubts about network availability; * Relocating equipment within the same residence (room-to-room moves); * Relocating equipment to a new address upon customer request; * Performing upgrades—replacing or adding equipment when customers change their service plans; * Participating in training sessions and meetings when invited; * Performing other duties as required by the role. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education; * Valid Brazilian driver’s license, Category B (permanent); * NR 10 (electrical safety) and NR 35 (work at heights) certifications preferred; * Intermediate Microsoft Office proficiency; * Flexibility regarding working hours and travel; * Prior experience in telecommunications companies preferred. **Additional Benefits** * Medical insurance * Dental insurance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão \- PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airline tickets, hotel bookings, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything we do—always focused on delivering the best products, services, and customer care. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—as we operate in 864 cities across 22 Brazilian states, with over 140,000 km of fiber-optic infrastructure and 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, committed to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative space that values people and business sustainability. For more information, visit https://alloha.com/
João Silva
Indeed · HR
João Silva
Indeed · HR
