Description: Education: * Technical or Higher Education (in progress or completed) in Computer Networks, Systems Analysis, Computer Science, or related Information Technology fields; * Knowledge of Windows operating systems and Office suite; * Basic understanding of computer networks (TCP/IP, cabling, Wi-Fi); * Microsoft or Linux certification will be considered a plus. Desirable: * Valid Brazilian driver's license category B. Behavioral Skills: * Analytical ability and problem-solving skills; * Clear communication and active listening; * Teamwork and interdepartmental collaboration; * Proactivity and agility in resolving issues; * Organization and ability to manage multiple tasks. * Monitor and manage routine department activities; * Availability to travel between service locations when necessary; * Assemble, install, and configure computers, laptops, and peripherals (printers, scanners, etc.); * Diagnose and resolve problems in IT equipment; * Install and configure operating systems (Windows) and software approved by the cooperative; * Perform preventive and corrective maintenance on technology assets; * Ensure compliance with internal policies, information security standards, and best practices in IT governance; * Mobilize efforts to achieve lasting and tangible results in line with Sicoob PRO guidelines; * Communicate information clearly and objectively, emphasizing active listening; * Focus daily actions on meeting the needs of members, acting in alignment with our business, culture, and values, safeguarding our institutional identity; * Work cooperatively and maintain positive relationships with peers and superiors, integrating efforts toward Sicoob PRO objectives; * Possess technical expertise to perform processes effectively, making optimal use of available resources in accordance with internal and external guidelines, while observing objectives, deadlines, and quality criteria for deliverables. 2511010202241843703