Hospitality Agent

Description

Job Summary: The Hospitality Agent will accompany the guest's journey, ensuring a calm, organized, and caring experience, acting as a bridge between the customer and services. Key Highlights: 1. Monitor guest stays from pre- to post-check-in 2. Provide support to tourists during their stay 3. Manage stay data and handle guest requests **About Us** We are **Carneiros Pernambuco Temporada**, a 100% Pernambucan company passionate about hospitality. Our purpose is to offer unique accommodation experiences, attending to every detail so our guests enjoy unforgettable moments at the beaches and destinations we call home. ? **Job Mission – Hospitality Agent \- Afternoon Shift** The Hospitality Agent makes the magic happen after the guest books! You will be responsible for guiding the guest’s entire journey before and during their stay, ensuring a calm, organized, and caring experience. You will act as the bridge between the customer and the services offered by Carneiros Pernambuco Temporada, delivering professional, approachable, and human-centered service. **Daily Responsibilities** ✔ Monitor guest stays from pre- to post\-check\-in; ✔ Coordinate access permissions with building security desks; ✔ Maintain and manage stay-related data; ✔ Provide support to tourists during their stay; ✔ Track and manage guest requests and inquiries; ✔ Organize communication channels and service workflows; ✔ Handle administrative management of reservations and related information; ✔ Respond via chat, e\-mail, and phone calls; ✔ Serve as the liaison between accommodation needs and other departments. **Requirements to Shine With Us** * Proficiency in Microsoft Office suite; * Proven experience in customer service; * Currently pursuing or completed undergraduate degree; * Strong problem-solving ability and effective communication skills; * Personal computer required; * Organized, committed, and proactive. **Benefits We Offer** ? Meal allowance (R$ 425.00\); ? Remote work allowance (R$ 100.00\); ? Birthday Day Off; ? A collaborative work environment If you feel that flutter in your stomach and want to join a team that loves hospitality, **join Carneiros Pernambuco Temporada!** ✨