Description: * Pursuing a degree in IT; * Advanced or fluent English; * Knowledge of Office 365 platform, VPN, antivirus, and networks; * Familiarity with ITIL and ITSM methodologies. * Provide assistance and resolve user issues related to software and hardware; * Install, configure, and uninstall software, utilities, and applications; * Perform data backup and recovery procedures; * Provide support for peripheral devices such as printers and scanners; * Request and monitor third-party service providers; * Conduct IT inventory activities; * Participate in rollouts; * Configure printers and smartphones. 251030020221467524