Reservation Assistant

Description

Job Summary: Professional responsible for booking tours and transfers, confirming services, organizing data, and assisting in resolving issues to ensure customer satisfaction. Key Highlights: 1. Experience in reservations or customer service in inbound tourism. 2. Basic knowledge of reservation systems and Microsoft Office Suite. 3. Strong communication and organizational skills. #### **Main Responsibilities:** * Book inbound and outbound tours and transfers, ensuring accurate data entry into internal systems. * Confirm reservations with operators and customers, guaranteeing execution of contracted services. * Organize and update spreadsheets and reports related to reservations and customer service. * Assist in resolving any issues arising during the customer experience, maintaining satisfaction and loyalty. #### **Mandatory Requirements:** * Prior experience in reservations or customer service within inbound tourism. * Basic knowledge of reservation systems and Microsoft Office Suite. * Strong verbal and written communication skills. * Organizational ability and attention to detail. * Availability to work flexible hours according to operational demand. #### **Desirable Qualifications (Preferred):** * Proficiency in foreign languages, especially English and Spanish. * Degree in Tourism, Hospitality, or related fields. * Customer service and conflict resolution skills. #### **Benefits:** * ️ Meal Allowance: * Medical Assistance: * Dental Plan: * + ️ Health and Wellness Programs: * Educational Partnerships: * Life Insurance * Complimentary Services from Grupo Luck #### **Work Schedule and Hours:** * Shift Pattern: Monday to Friday with weekend on-call shifts * Working Hours: 44 hours per week with rotating shifts