MONITORING AGENT - OPEN POSITION

Description

Job Summary: Work as a Monitoring Agent, monitoring alarms and cameras, directing customer service responses, and performing virtual concierge duties. Key Highlights: 1. Experience in security and telephone customer service 2. Monitoring of cameras, alarms, and virtual concierge services 3. Knowledge of computer science and basic electronics **MONITORING AGENT** **Job Description:** Will work internally monitoring alarms and cameras, and directing customer service responses to external alarm operators. Monitor and perform virtual concierge services. **Requirements:** Experience in the security field; Experience with MONI/DIGIFORT systems is considered a plus; Customer service via telephone; Monitoring of customers' cameras and alarms; Monitoring of virtual and assisted concierge services; Guiding external operators regarding incidents and their appropriate dispatch; Basic knowledge of computer science and electronics is required. **Minimum Education Level:** High School Diploma **Work Schedule:** 12×36 shift rotation. **Benefits:** Meal Voucher; Transportation Voucher; Unimed Health Plan; Pharmacy Assistance. *Apply through the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial