Sales Administration Analyst

Description

Job Summary: We are seeking a professional to support the sales team, process orders, handle billing, and analyze data to ensure customer satisfaction. Key Highlights: 1. Essential support to the sales team and customer relationship management. 2. Opportunity to work on market analysis and data management. 3. Collaboration with various departments in a dynamic environment. Learn more about our story! It all began in Ituiutaba, in the interior of Minas Gerais, with the development of the dairy production chain. Combining our Minas Gerais roots with a drive to grow and deliver not only traditional products but also original and innovative offerings to our customers, we now serve over 20,000 sales points across different regions of our country, offering a complete portfolio of more than 100 products: cheeses, requeijões, yogurts, culinary line items, and more! We are looking for a professional to join our Sales Administration team. **Requirements:** * **Education:** Bachelor's degree in Business Administration, Production Engineering, Commercial Management, or related fields. * **Experience:** Prior experience in administrative roles within sales, commercial, or customer service departments. * **Specific Knowledge:** Microsoft Office suite (especially Excel for report generation and data control). CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) systems experience is a plus. Basic knowledge of inventory management, logistics, and billing. Best practices in customer service and commercial relationship management. **Skills and Competencies:** * **Organization and attention to detail:** Ability to manage multiple tasks simultaneously with accuracy and efficiency. * **Effective communication:** Strong verbal and written communication skills, both internally with the team and externally with customers. * **Proactivity:** Ability to identify issues and autonomously seek solutions, anticipating needs. * **Teamwork:** Ability to collaborate with various departments, including sales, marketing, logistics, and finance. * **Problem-solving ability:** Agility in handling unexpected situations, such as order adjustments, deadline changes, or special customer requests. **Responsibilities:** * Support the sales team in order processing and customer follow-up; * Provide support in billing-related activities, inventory control, order entry, and invoice issuance; * Maintain consistent contact with internal customers to ensure satisfaction and loyalty, and with external customers for strategic decision-making; * Assist in preparing sales performance reports and sales indicator analyses, transforming raw data into actionable insights; * Identify opportunities, mitigate risks, understand target audiences, and assess market competitiveness; * Support across all stages of the department, such as onboarding new customers (price list information, contracts, route planning); * Market and consumer analysis; * Data collection and management.