WORKSHOP SCHEDULER | TRUCKS | MARABÁ

Description

Job Summary: The Workshop Service Scheduler plans, organizes, and controls the service appointment schedule, ensuring optimal utilization of productive capacity and operational efficiency. Key Highlights: 1. Plans and organizes the workshop service schedule for efficiency. 2. Ensures adherence to deadlines and service quality. 3. Acts as a liaison between the team, after-sales, and customers. Brief Description The Workshop Service Scheduler is responsible for planning, organizing, and controlling the workshop’s service appointment schedule, ensuring optimal utilization of productive capacity, timely delivery, and operational efficiency. Acts as a liaison between the technical team, after-sales, and customers, ensuring services are performed according to schedule, resource availability, and dealership standards. Main Responsibilities * Plan, organize, and schedule service orders, considering technical team availability, resources, parts, and customer priorities; * Monitor daily and weekly workshop scheduling to prevent service overload and operational bottlenecks; * Prioritize appointments based on urgency, complexity, and agreed-upon deadlines with customers; * Maintain constant communication with the technical team to ensure adherence to scheduled deadlines; * Reschedule services in response to unforeseen events, priority adjustments, or resource unavailability; * Verify in advance the availability of required parts, materials, and equipment for service execution; * Monitor execution of scheduled services, tracking service times and workshop productivity; * Record and update physical and digital scheduling information in dealership systems (ERP/DMS and manufacturer portals); * Keep customers informed about service status, delivery deadlines, and any scheduling changes; * Address issues related to scheduling, delays, or communication failures; * Prepare daily, weekly, and monthly reports on scheduling, productivity, pending services, and deadline compliance; * Analyze operational metrics and propose improvements to the scheduling process and workshop workflow; * Provide feedback to leadership regarding scheduling performance, productive capacity, and optimization opportunities. Mandatory Requirements * Completed high school education; * Prior experience in scheduling, appointment management, or service control in workshops or automotive after-sales; * Knowledge of workshop administrative routines; * Familiarity with workshop management systems (ERP/DMS) and service order tracking; * Strong communication and organizational skills. Preferred Requirements * Technical education in Administration, Logistics, or related fields; * Experience in light or heavy vehicle dealerships; * Knowledge of inventory control and parts management; * Certifications in process management, customer service, or related areas. Behavioral Competencies * Organization and time management; * Planning and prioritization ability; * Strong interpersonal communication; * Problem-solving and decision-making under pressure; * Teamwork and collaborative attitude; * Attention to detail and focus on quality; * Proactivity and sense of responsibility.