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José Paulino, 1010 - Centro, Campinas - SP, 13013-001, Brazil","infoId":"6487891879283312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"[Job-26380] Business Analyst (Hybrid) Campinas, Brazil","content":"We are specialists in **technological transformation**, combining human expertise with AI to build scalable tech solutions. With over 8,000 CI&Ters worldwide, we have partnered with more than 1,000 clients throughout our 30-year history. Artificial Intelligence is our reality. **Important**: If you reside in the Metropolitan Region of Campinas, your presence at our city offices is mandatory, per our current attendance policy. **Responsibilities**\nAnalyze and document existing business processes and propose improvements.\nCreate and maintain detailed documentation, including functional specifications and user manuals.\nCollaborate with cross-functional teams to ensure delivery of solutions aligned with client expectations.\nParticipate in validation of implemented solutions, ensuring they meet client needs.\nFacilitate workshops and alignment meetings between stakeholders and technical teams.\nMap processes and user journeys to identify bottlenecks and opportunities.\nSupport product backlog prioritization based on business value.\nAct as a bridge between business and technology areas, translating needs into solutions.\n\n **Requirements**\n* **Advanced conversational English is essential, as you will work with global teams.**\n* Facilitation and leadership of solution agendas.\n* Requirements analysis and documentation.\n* Knowledge of Product Management.\n* Knowledge of Agile methodologies.\n* Backlog and roadmap prioritization techniques.\n* Prior experience as a Business Analyst or in a similar role.\n* Commitment to delivery.\n* Proactivity and problem-solving mindset.\n* Strong communication and interpersonal skills.\n* Critical thinking to identify improvement opportunities.\n* Ability to work within multidisciplinary teams in a \"one team\" spirit alongside our client's people.\n* Entrepreneurial mindset—identifying opportunities and embracing challenges.\n\n \n\n#LI-LO1 \n\n\n**Our benefits:**\n* Health and dental insurance;\n* Meal and food allowance;\n* Childcare assistance;\n* Extended parental leave;\n* Partnerships with gyms and health & wellness professionals via Wellhub (Gympass, TotalPass);\n* Profit and Results Sharing Program (PLR);\n* Life insurance;\n* Continuous learning platform (CI&T University);\n* Discount club;\n* Free online platform dedicated to physical, mental, and overall well-being;\n* Pregnancy and responsible parenting course;\n* Partnerships with online learning platforms;\n* Language learning platform;\n* And many more.\n\n \n\nMore details about our benefits here: https://ciandt.com/br/en-us/careers \n\nAt CI&T, inclusion begins at first contact. If you are a person with a disability, it is important to **submit your medical report during the selection process.** *Check which information must be included in the report by clicking here.* This allows us to guarantee the support and accommodations you deserve. **If you don’t yet have an official disability certification, don’t worry—we can support you in obtaining it.** \n\nWe have a dedicated Health & Wellness team, inclusion specialists, and affinity groups who will accompany you at every stage. 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Benedita Guerra Zendron, 21 - Vila Sao Joao, Barueri - SP, 06401-190, Brazil","infoId":"6487891880934712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Content Moderator | Advanced English | On-site","content":"We embrace the power of change to create shared value and success for our clients, employees, shareholders, partners, and communities. We operate the world’s largest network of advanced technology centers and intelligent operations. The Trust & Safety offering within Accenture Operations helps keep the internet safe and assists platform businesses in accelerating, scaling, and enhancing their operations.\n\n\nContent moderators serve as a critical line of defense, helping improve the quality and safety of online content while gaining hands-on experience. You will deliver value to our clients while making a positive impact on society.\n\n\nYou will be responsible for analyzing and reviewing user profiles, audio, video, and text-based content—and/or investigating, escalating, and/or resolving issues reported by users or flagged by the system. Due to the nature of this role, individuals may be exposed to flashing lights or high-contrast light-and-dark patterns.\n\n\nContent moderation is meaningful work that helps keep the internet safe—and it can also be challenging at times. In this role, individuals may be directly or inadvertently exposed to potentially sensitive or questionable content (e.g., graphic, violent, sexual, or extremist material). Therefore, content moderators require strong resilience and coping skills. We prioritize the health and well-being of our employees and provide the necessary support and resources to perform the responsibilities of this role effectively. Active participation in Accenture’s Well-being Program—specifically designed for the Trust & Safety community—offers valuable tools to foster both individual and collective well-being**.**\n\n\n \n\n**What you’ll do daily:**\n\n* Review, classify, and/or remove content per client guidelines using specific tools and channels;\n* Understand and stay updated on evolving client policies and guidelines;\n* Investigate, resolve, and communicate complex content issues to the Trust & Safety team;\n* Act as an advocate for the user community;\n* Participate in process improvement initiatives aimed at increasing work quality and efficiency;\n* Engage in ongoing training programs and group discussions to ensure optimal role development;\n* Engage in conversations about socially sensitive topics to help keep our communities safe.\n\n**In addition, you must have:**\n\n* Strong coping ability, emotional resilience, and stress management skills;\n* Excellent comprehension, communication, and interpersonal skills—in English as well;\n* Ability to perform duties objectively, without bias or personal beliefs, in alignment with client policies;\n* Strong attention to detail;\n* Comfort synthesizing and analyzing information from multiple sources;\n* Solid critical thinking and decision-making skills;\n* Familiarity with—and passion for—the internet, digital platforms, and online culture;\n* High cultural affinity and awareness of political and social contexts in the market/region served;\n* Ability to work effectively both independently and as part of a team;\n* Availability to work across various shifts/hours, including non-traditional hours;\n* Flexibility to meet business needs in a dynamic environment;\n* Commitment to quality, efficiency, and effectiveness;\n* Prior experience in business process outsourcing, customer service, or content moderation is a plus.\n\n**Technical, Shift, and Educational Requirements**\n\n* Must be at least 18 years of age;\n* Availability to work on weekends and holidays\n\n**Benefits**\n\n\nMedical Assistance – 100% company-subsidized (for employee and dependents)\n\n\nDental Assistance\n\n\nMeal or Food Allowance (no payroll deduction)\n\n\nLife Insurance\n\n\nPrivate Pension Plan\n\n\nGympass\n\n\nOption to purchase company stock at a discount\n\n\nPharmacy Discount\\*\n\n\nChildcare Assistance\\*\n\n\nPartnership with language schools\\*\n\n\nExtended Maternity and Paternity Leave\n\n\nProfit Sharing Plan (PPR)\\*\n\n* As per current policy\n\n\nJoin Us – Operations\n\n\nAbout Accenture\n\n\nAccenture is a global professional services leader that helps companies, governments, and other leading organizations build their digital core, optimize operations, accelerate revenue growth, and enhance citizen services—delivering tangible value at speed and scale. We are a talent- and innovation-led company, with approximately 791,000 people serving clients in more than 120 countries. Technology sits at the heart of today’s transformation, and we are one of the world’s leaders in driving that change—with deep relationships across ecosystems. We combine our strength in technology and leadership in cloud, data, and AI with unmatched industry expertise, functional know-how, and global delivery capability. Our broad portfolio of services, solutions, and assets across Strategy & Consulting, Technology, Operations, Industry X, and Song—along with our culture of shared success and commitment to delivering 360° value—enables us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, for each other, for our shareholders, partners, and communities. 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José Paulino, 1010 - Centro, Campinas - SP, 13013-001, Brazil","infoId":"6487891867238512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Senior Commercial Analyst","content":"ALLOS is a brand with a strong heritage. With nearly 50 years of experience, we have transformed the market in Brazil. We are a benchmark for excellence and innovation, delivering the quality and trust that define our history.\n\n \n\nThe new brand emerged ready for the future, following the merger between Aliansce Sonae and brMalls in 2023. Yet, this journey began long before.\n\n \n\nIt all started with Aliansce, which inaugurated the first shopping mall in the Northeast region and the second in Brazil in 1975. In 2019, the merger between Aliansce and Sonae Sierra gave rise to Aliansce Sonae, becoming the leader in shopping mall management in Brazil, with 32 properties. In 2006, brMalls was founded, resulting in a portfolio of 30 assets across all five regions of the country.\n\n \n\nThus, in 2023, ALLOS emerged from the convergence of two national powerhouses in the sector, uniting forces to become the most innovative platform for entertainment, lifestyle, services, and shopping.\n\n \n\nOur story continues, and we are ready to create moments that transform and impact people’s lives, generating connections and opportunities.\n\n **Responsibilities and Duties** \n\n* Monitor and analyze the budget and commercial planning, using control and management tools to ensure compliance with annual planning and shopping center performance targets;\n* Lead commercial negotiations with tenants—including renewals, retentions, strategic relocations, and contractual discussions—ensuring the sustainability of the tenant mix and commercial performance;\n* Manage contractual legal matters in coordination with responsible departments, ensuring compliance, deadlines, and risk mitigation;\n* Consolidate, analyze, and guarantee the reliability of NOI data and key commercial KPIs through critical analysis and managerial reporting;\n* Conduct performance studies and monitor indicators such as Occupancy Rate, Leasing Spread (LS), New Contracts, and Renewals, proposing actions to maximize results;\n* Prepare commercial presentations and executive reports to support decision-making;\n* Support commercial executives in prospecting and achieving results for stores, kiosks, and media, through strategic evaluation of the shopping center’s tenant mix and alignment with commercial planning;\n* Ensure visibility of commercial processes and metrics, promoting effective communication among Finance, Audit, Legal, and Marketing departments;\n* Focus on revenue maximization, cost efficiency, and continuous improvement of commercial results.\n\n \n\n**Requirements and Qualifications** \n\n* Completed undergraduate degree in Business Administration, Communications, Economics, Production Engineering, Law, or related fields;\n* Advanced Office suite proficiency (especially Excel);\n* Knowledge of Power BI;\n* Solid experience in the field.\n\n \n\n**Additional Information** \n\nWhat We Offer You \n\n\n\n \n\n* Meal/food allowance;\n* Transportation allowance/parking;\n* Health insurance;\n* Dental insurance;\n* Life insurance;\n* Gym allowance;\n* Birthday day off;\n* Saber Online (internal learning platform);\n* Profit-sharing program (PLR).\n\n **Work Location:** Parque Dom Pedro – Campinas SP\n\n**Work Schedule:** 5x2\n\n**Work Model:** On-site\n\n \n\nWe exist to connect people with what matters—serving and delighting every day while creating transformative moments.\n\n \n\nIn an ever-evolving world, we emerge as a powerful force for transformation. A legacy built on nearly 50 years of experience that reshaped retail in Brazil and cemented a trajectory of excellence and trust—establishing us as a market benchmark, with a portfolio of 59 shopping centers across all five regions of Brazil.\n\n \n\nOur shopping centers are vibrant destinations, full of opportunities for entrepreneurs and innovative brands. 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We are committed to building an increasingly diverse culture and value the inclusion of all individuals, regardless of color, ethnicity, religion, age, gender identity, sexual orientation, or disability, fostering an inclusive environment with equitable opportunities.\n\n**Responsibilities and Duties** \n\nContribute to the efficiency of Motiva’s direct and incentive-based social investments by curating and recommending project proposals most aligned with internal policies and guidelines;\n\n\nManage high-complexity projects, ensuring fulfillment of counterpart obligations, contract execution, performance monitoring, impact indicator reporting, and support for communication outreach;\n\n\nMonitor social investment indicators to ensure qualified market reporting data;\n\n\nEnhance visibility of Motiva’s social investments by providing inputs for reports covering key activities and outcomes of the Motiva Institute;\n\n\nRepresent the Motiva Group in working groups and technical forums related to the field;\n\n\nContinuously engage internal and external stakeholders to design new initiatives and monitor projects;\n\n\nSupport strategies aimed at strengthening the execution of internal and external projects;\n\n\nParticipate in events that maximize social impact and project visibility;\n\n**Requirements and Qualifications** **What we expect from you:**\n\n\nCurrently pursuing a bachelor’s degree in Pedagogy, Social Work, Social Communication, Business Administration, Psychology, or related fields;\n\n\nProficiency in Microsoft Office Suite;\n\n\nExperience in communication and writing;\n\n\nAvailability to work in Jundiaí.\n\n**You’ll stand out if you have:**\n\n\nValid Brazilian Driver’s License Category B;\n\n\nEnglish language proficiency;\n\n**Additional Information** \n\nBy joining our integrated team, you’ll become part of a company operating across **13 states**, mobilizing thousands of people daily through integrity-driven mobility solutions that generate positive societal impact. Here, you’ll enjoy numerous benefits supporting your development and accelerating your career.\n\n**Check out the benefits we offer:**\n\n\nMedical and Hospital Assistance;\n\n\nDental Assistance;\n\n\nLife Insurance;\n\n\nMeal or Food Allowance;\n\n\nTransportation Allowance or On-site Parking;\n\n\nPrivate Pension Plan;\n\n\nExtended Leave: 180 days maternity leave and 20 days paternity leave;\n\n\nChildcare Assistance;\n\n\nWellhub (Gympass);\n\n\nBirthday Day Off;\n\n\nPLR (Profit- or Result-Sharing Program);\n\n\nFlexible Working Hours Policy—and much more!\n\n**Want to improve people’s lives through mobility and help us go even further? Then bring your talent to Motiva.**\n\n**Motiva is built by people passionate about contributing to our purpose: improving people’s lives through mobility.**\n\n \n\nWe are a national benchmark in mobility infrastructure, leading the sector with a focus on sustainable value creation and enhancing people’s lives through mobility. 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Barão do Itaim, 57 - Centro, Itu - SP, 13300-090, Brazil","infoId":"6487836589145912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Senior Environmental Analyst","content":"Overview:\n**We Are PepsiCo** \n\nJoin PepsiCo and Dare to Transform! We are the perfect place for curious, thoughtful, and change-making individuals. From the frontline to our leadership, we are excited about the future and work together as a team to make the world a better place. \n\nBeing part of PepsiCo means being part of one of the world’s largest food and beverage companies, with our iconic brands consumed more than one billion times per day across more than 200 countries. Present in Brazil since 1953, PepsiCo owns well-recognized brands such as QUAKER®, TODDY®, TODDYNHO®, ELMA CHIPS®, RUFFLES®, DORITOS®, EQLIBRI ™, GATORADE®, KERO COCO®, H2OH!®, PEPSI®, and many others. \n\nA career at PepsiCo means working within a culture where everyone is welcome. Here, you can dare to be yourself. 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That’s why we offer: \n\n* Competitive compensation, with fixed and variable components designed to help you achieve your financial goals.\n* A flexibility program that helps you better balance your personal and professional life—adapting your work schedule to your lifestyle.\n* Benefits such as insurance, telemedicine, and medical check-ups—so you can stay in optimal health.\n* Our Executive Car Program lets you choose between a company car—including fuel and maintenance support—or a transportation allowance (for managerial levels L10+ only).\n* A Well-being Program featuring diverse initiatives throughout the year to promote greater balance for your physical, mental, and overall well-being.\n* Programs supporting your financial well-being and helping you reach your life-stage goals: Financial Well-being Program, Savings Account, Savings Fund, and Private Pension Plan.\n* Recognition programs celebrating success—including tenure, behaviors, leadership, life milestones, and more.\n* Because your family matters to us too, we extend benefits such as our Well-being Line, partnerships and discounts, scholarship programs for your children, and various life-stage assistance plans.\n\n \n\nAt PepsiCo, we are committed to fostering a diverse workforce and creating a collaborative, equitable, and inclusive workplace—where every individual—regardless of appearance, background, or whom they love—has their voice heard. 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The candidate will also assist in supporting international clients, participating in training sessions and helping clarify questions regarding system usage, under the team’s guidance.\n\n **Responsibilities and assignments** \n\n**Responsibilities**\n---------------------\n\n* Execute functional, exploratory, and usability tests on VR and AR applications\n* Plan, document, and maintain test cases and usage scenarios\n* Identify, reproduce, and report bugs clearly and systematically\n* Suggest UI and usability improvements, including simple visual proposals\n* Provide support to international clients regarding software usage\n* Participate in client training sessions and demonstrations\n* Attend meetings conducted in English\n\n **Requirements and qualifications** \n\n**Requirements**\n--------------\n\n* Currently enrolled in an undergraduate program in related fields (Technology, Computer Science,\n\n\nDigital Games, Design, or similar)\n\n* Interest in software quality, usability, and immersive experiences\n* Fluent English\n* Strong communication and organizational skills to address user inquiries\n* Basic knowledge of design tools (e.g., Figma or similar)\n\n**Preferred qualifications**\n----------------\n\n* Academic or personal experience with software testing\n* Basic understanding of UX or interaction design\n\n \n\n**Additional information** \n\n* Continuous technical mentoring and a hands-on learning environment\n* Growth opportunities and potential for full-time employment\n* Health insurance, life insurance, meal allowance, transportation allowance, partnerships with universities and language schools, SESC, and Totalpass.\n\n \n\nEngbras, founded in 2001, was established with the purpose of bringing innovations to the market and, above all, providing our customers with solutions for specific engineering problems, operating across all stages of product development as a whole. 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José Paulino, 1010 - Centro, Campinas - SP, 13013-001, Brazil","infoId":"6487803604467412","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Occupational Safety Technician","content":"A food industry company is seeking an Occupational Safety Technician in Campinas.\n\n\nCassini Tecnologia is a company specialized in information technology solutions. It offers services such as software development and IT consulting.\n\n**Responsibilities:**\n\n\nConduct on-site safety inspections and identify unsafe conditions and behaviors. Develop and monitor both preventive and corrective action plans. Deliver safety training (NRs, use of PPEs, etc.). Contribute to the implementation and supervision of mandatory programs. Investigate workplace incidents and accidents, preparing technical reports. Ensure compliance with regulatory standards and internal safety policies. 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José Paulino, 1010 - Centro, Campinas - SP, 13013-001, Brazil","infoId":"6487803553702612","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Billing Assistant","content":"**Responsibilities:**\n\nProvide internal customer support for inquiries.\n\nManage reimbursements and payments, adhering to deadlines and internal procedures.\n\nProcess invoice billing.\n\nHandle negotiations to resolve discrepancies.\n\nAbility to perform basic invoice analysis, ensuring compliance with regulations and procedures.\n\n**Requirements:**\n\nHigh school diploma\n\nProficiency in Excel\n\nPrior experience in administrative roles\n\n**Benefits:**\n\n\\-Meal allowance of R$ 20.00 per day (no payroll deduction)\n\n\\-Transportation allowance or fuel assistance (no payroll deduction)\n\n\\-Birthday bonus\n\n\\-TotalPass\n\n\\-Life insurance\n\n\\-Unimed health insurance after probation period (no monthly fee)\n\n\\-Uniodonto dental insurance after probation period\n\n\\-Career development plan\n\n**Working Hours:** 8 a.m. to 6 p.m., Monday through Friday\n\n**Work Model:** On-site\n\n**Employment Type:** CLT\n\n**Salary Range:** R$ 2.100\n\nJob Type: Full-time CLT\n\nCompensation: R$2.000,00 \\- R$2.100,00 per month\n\nBenefits:\n\n* Health insurance\n* Dental insurance\n* Fuel assistance\n* Life insurance\n* Meal allowance\n* Transportation allowance","price":"R$2,000-2,100/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766859652000","seoName":"billing-assistant","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-itupeva/cate-help-desk-it-support/billing-assistant-6487803553702612/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"d3c572cf-36b1-4420-9df0-bc5a0039a494","sid":"f5971d55-948a-49b2-8cd1-9ca8e0a50f35"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Campinas,São Paulo","unit":null}]},"addDate":1766859652632,"categoryName":"Help Desk It Support","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4251","location":"R. Benedita Guerra Zendron, 21 - Vila Sao Joao, Barueri - SP, 06401-190, Brazil","infoId":"6487795473856312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Planning and Control Analyst I","content":"Description:\n* PROFESSIONAL EXPERIENCE: Minimum 2 years of experience in the Finance area (knowledge of project economic feasibility is a plus).\n* EDUCATION: Bachelor’s degree in Business Administration, Accounting, or Economics is preferred.\n* CERTIFICATIONS: Completion of professional development courses related to the field of expertise is preferred (a plus).\n* SYSTEMS: Familiarity with SENIOR MEGA system is preferred (a plus), Advanced Excel (mandatory), Power BI (a plus).\n\n\nMAIN RESPONSIBILITIES:\n\n\n1. 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Data Collection and Report Preparation:\n\n* Collect and update monthly the database containing results from real estate development projects.\n* Prepare information for monthly closing, supporting dissemination and preliminary analysis of project results.\n* Gather data and consolidate managerial and economic-financial reports to meet requirements across various company departments, under supervision.\n* Support the preparation of presentations featuring financial and project performance indicators.\n\n\n3. Financial Processes and Routines:\n\n* Submit debit note requests to the responsible department as instructed.\n* Monitor construction financing contracts in coordination with the finance department.\n* Support the team in implementing new reports and identifying opportunities to improve financial control processes.\n* Provide support to other team members and the real estate development department in daily routines and operational queries.\n\n\n4. 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José Paulino, 1010 - Centro, Campinas - SP, 13013-001, Brazil","infoId":"6487795450944312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Administrative and Financial Analyst","content":"Description: Perform administrative and financial routines for the group, ensuring organization, up-to-date controls, and reliable information. Support accounts payable and receivable processes, cash flow management, billing, and reconciliations, while contributing to internal improvements and supporting partner departments.\n\n \n\nResponsibilities and Duties\n\n* Perform general administrative tasks, including internal customer service, document organization, and meeting support.\n* Execute accounts payable and receivable routines: data entry, validations, payment scheduling, and reconciliations.\n* Update and monitor the group’s cash flow, tracking balances, transactions, and requirements for redemptions or transfers.\n* Support billing activities by verifying documents and assisting with the issuance and dispatch of invoices.\n* Assist in controlling revenues, reimbursements, and debit notes, ensuring accurate recordkeeping.\n* Contribute to organizing closing documents and addressing ad-hoc accounting requests.\n* Support basic tax inquiries, such as checking pending items and retrieving information from the e-CAC portal.\n* Maintain and update customer, supplier, and group company registries.\n* Support administrative procurement and regional unit requirements.\n* Prepare managerial reports and spreadsheets to support administrative and financial operations.\n* Perform other related tasks, contributing to continuous improvement of departmental processes.\n\n \n\nRequirements and Qualifications\n\n \n\nBachelor’s degree completed in Accounting Sciences, Business Administration, Economics, or related fields.\n\nProficiency in Microsoft Office Suite (Intermediate or advanced Excel).\n\nExperience in administrative, financial, or accounting roles.\n\n \n\n \n\n2512220202491878964","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766859019000","seoName":"administrative-financial-analyst","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-itupeva/cate-help-desk-it-support/administrative-financial-analyst-6487795450944312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"894c4629-b191-48f7-91d5-72c49631164f","sid":"f5971d55-948a-49b2-8cd1-9ca8e0a50f35"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Campinas,São Paulo","unit":null}]},"addDate":1766859019605,"categoryName":"Help Desk It Support","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4251","location":"R. José Paulino, 1010 - Centro, Campinas - SP, 13013-001, Brazil","infoId":"6487787117580912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"3157 - Customer Support Analyst","content":"Customer Support Analyst\n\nDescription\n\nAre you from the technology field and looking for a new opportunity? This position is for you!\n\nWe are seeking a Systems Support Analyst to provide user support and assistance, ensuring agile and effective solutions for issues related to systems, integrations, and functionalities. This professional will be responsible for analyzing support tickets, guiding customers, diagnosing errors, and contributing to the continuous improvement of customer service processes and software usage!\n\nIf you are passionate about technology, have experience in support, and wish to grow alongside a solid and continuously evolving company, this opportunity is for you.\n\nApply now!\n\nResponsibilities\n\n* User Support: Provide support via chat, email, and phone, registering and tracking support tickets.\n* Analysis and Diagnosis: Identify, analyze, and resolve low- to medium-complexity technical issues related to systems.\n* Customer Guidance: Assist customers in using system features, performing basic adjustments and necessary configurations.\n* Escalation: Forward complex tickets to responsible departments following technical criteria.\n* Documentation: Record solutions, recurring errors, and procedures used, contributing to the knowledge base.\n* Integrations: Support analysis of data flows between systems, APIs, and databases to identify inconsistencies.\n* Continuous Improvement: Participate in alignment meetings and contribute suggestions for improving customer service and the product.\n\nRequirements\n\n* Currently pursuing a Bachelor’s degree in Information Technology, Information Systems, Computer Science, or related fields.\n* Enterprise Resource Planning (ERP) / Customer Relationship Management (CRM) systems – basic level.\n* Databases (MySQL, SQL Server, PostgreSQL, Oracle) – basic commands.\n* Support tools.\n* Integrations and Automation Systems (Point-of-Sale [PDV], SAT, TEF; 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