Logistics Quality and Customer Service Analyst (Data)

Description

Job Posting: Who We Are – iMile Delivery Brazil iMile is a global last-mile logistics company, founded in Dubai in 2017, operating in over 30 countries. Present in Brazil since 2022, iMile Delivery Brazil is experiencing rapid growth, delivering comprehensive, technology-driven logistics solutions focused on efficiency, scalability, and innovation. Position: Logistics Quality and Customer Service Analyst (Data) Key Responsibilities Logistics Quality Analyst Logistics Quality and Customer Service Analyst Operational Quality Control Analyst Customer Experience and Logistics Quality Analyst Operational Quality Analyst – Logistics Handling and analysis of incidents (damage, delay, loss, complaints). Mandatory Requirements Completed or currently pursuing a bachelor’s degree Intermediate-level Excel proficiency Relevant work experience Academic Qualifications Bachelor’s degree completed or currently pursuing. Behavioral Competencies Bachelor’s degree completed. Experience in quality control or operational management within the logistics or delivery sector. Familiarity with the operational workflow of delivery services. Knowledge of quality control methods and tools. Data and statistical analysis capability, with ability to quickly identify root causes of quality issues. Excellent communication and coordination skills, with ease in collaborating across departments and managing customer demands. Organized, responsible profile with strong stress tolerance and execution orientation. Proficiency in Excel (pivot tables, analytical functions) and office software, with report drafting capability. Work Modality Location: Alphaville – Barueri/SP Work Model: 100% on-site Benefits Medical and dental insurance; Meal allowance and food allowance; Life insurance; Profit-sharing program (PLR); TotalPass; Partnerships with SESC and SEST SENAT; Transportation allowance or mobility assistance. Salary: 3500 - 4000 City – Default Field: Barueri de – Default Field: Junior