Job Summary: A professional responsible for configuring, activating, and providing technical support for Algar Telecom’s data and voice services, working directly with customers and partners, requiring strong expertise in networking and routing protocols. Key Highlights: 1. Direct engagement with customers and partners in service activations 2. Focus on configuration, activation, and technical support for data and voice services 3. CCNA certification and English fluency required ### **Responsibilities** * Configure, activate, and test Algar Telecom’s data and voice services, ensuring compliance with technical standards and delivery quality. * Engage directly with customers and partners during activations, clarifying technical questions, conducting alignment sessions, and ensuring the best possible experience throughout the implementation process. * Configure and provide internal team support for network infrastructure, routing, security, and connectivity-related requests. * Perform connectivity tests, including RFC, upload/download measurements, performance validations, and link integrity checks. * Configure and validate routing protocols such as RIP, BGP, and other protocols used in telecommunications environments. * Support the operations team in resolving incidents and issues, contributing technical expertise to network diagnostics. * Develop and maintain technical documentation related to activations, configurations, and operational procedures. * Collaborate with cross-functional teams and external partners to ensure efficient delivery and minimize rework. ### **Behavioral Competencies** Strong communication skills and a consultative approach with customers. Organization and attention to technical details. Proactivity and structured problem-solving ability. Collaboration and teamwork. Flexibility and adaptability in dynamic environments. ### **Technical Competencies** Cisco CCNA certification (mandatory). Cisco CCNP certification (desirable / advantageous). Solid knowledge of: Routing protocols (RIP, BGP, among others); Equipment configuration; Telecommunications environments, IP networks, and connectivity; Traffic testing and validation (RFC, throughput, network integrity). Prior experience in customer technical support and support within telecommunications or networking environments. ### **Role Overview** A professional responsible for configuring, activating, and providing technical support for Algar Telecom’s data and voice services, engaging directly with customers and partners throughout the delivery process. Must possess strong networking knowledge, routing protocol expertise, Cisco fundamentals, and good English fluency for customer interaction, technical alignment, and documentation. ### **Required Languages** Fluent English (mandatory) for communication with partners, customers, and technical documentation. ### **Working Hours:** Mon–Fri, 08:30–17:30 (60-min lunch break) \| 200 hrs/month \- rotating shift ### **Prerequisites** Must reside in Uberlândia
João Silva
Indeed · HR
João Silva
Indeed · HR
