SERVICE ANALYST I

Description

Job Summary: A professional responsible for scheduling and monitoring the implementation of Algar products for corporate clients, organizing technicians' schedules and service orders, with a focus on proactivity and analysis. Key Highlights: 1. Scheduling and monitoring the implementation of corporate products 2. Organizing technicians' schedules and service orders 3. Focus on proactivity and analysis for customer service ### **Responsibility** Schedule the implementation of Algar products with corporate clients via phone or e\-mail. Monitor the execution of scheduled activities through technicians' calendars. Organize technicians' schedules. Organize service orders by priority, date, location, and urgency across regional offices. GS Deliverables ### **Education** Completed high school ### **Additional Requirements** On-site work at Building 236 (downtown) Weekend availability required (currently one Saturday per month; subject to change). ### **Behavioral Competencies** Proactivity Analytical ### **Required Experience** Active / responsive profile Experience in indicator analysis ### **Position Overview** ENSURE CUSTOMER NEEDS ARE MET, PROSPECT AND IDENTIFY NEW BUSINESS OPPORTUNITIES WITH A FOCUS ON ENTERPRISE AND GOVERNMENT SEGMENTS, ALIGNED WITH COMPANY STRATEGIES. ALSO CONTRIBUTE TO ACHIEVING AND/OR EXCEEDING CR RESULTS THROUGH MANAGEMENT OF RESULTS FROM YOUR CLIENT PORTFOLIO AND YOUR TARGETS FOR NEW SALES AND RECURRING REVENUE. ### **Benefits** Transportation Allowance: Yes, Meal Voucher: Yes, Food Assistance: Yes, Medical Assistance: Yes, Dental Assistance: Yes, Life Insurance: Yes, Other Benefits: Dr Mais Saúde, Gympass, PsicologiaViva, among others ### **Working Hours:** Mon/Fri 09:00 to 18:00 (60-min lunch break) \| 200 hours/month \- rotating shift ### **Prerequisites** Reside in Uberlândia