Commercial Head

Description

Job Summary: Strategically lead and integrate the commercial, customer service, and international trade departments to maximize revenue and optimize operational efficiency. Key Highlights: 1. Strategic leadership in sales and customer service 2. End-to-end management of import and export operations 3. Focus on sustainable growth and customer experience The mission of the Administrative Commercial Head is to strategically lead and integrate the commercial, customer service, and international trade departments to maximize revenue, optimize operational efficiency, and ensure excellence in customer experience—with an emphasis on sustainable growth and international compliance. Lead and integrate sales strategies, excellence in customer service, and all international trade operations (imports and exports), ensuring revenue maximization, administrative and logistical process optimization, and strengthened relationships with customers and international partners—leveraging technology as a competitive differentiator for customer care and experience. * **Technical Competencies:** - Development and implementation of strategic sales and growth plans. - Experience in defining, monitoring, and analyzing KPIs (Key Performance Indicators) and commercial performance metrics. - Knowledge of market analysis, competitive landscape, and industry trends. - Management of customer feedback (complaints, suggestions) for continuous improvement and business intelligence. - Knowledge and experience applying Generative AI to optimize and humanize customer service. - End-to-end management of import and export processes (from origin to destination). - In-depth knowledge of international trade documentation. * **Languages:** - Advanced/Fluent English: Essential for communication and negotiation with international partners and customers. Compensation: R$10\.000,00 per month Work Location: On-site