Relationship Manager

Description

Job Summary: Responsible for developing and implementing cooperative member relationship strategies, portfolio management, and team support to achieve profitability and retention. Key Highlights: 1. Managerial and Executive 2. Strategic relationship and product portfolio management 3. Focus on profitability, customer retention, and service excellence **Description and Responsibilities:** **Working Hours:** 08:00 AM \- 12:00 PM and 01:00 PM \- 05:00 PM **Level:** Managerial and Executive **Employment Type:** Permanent – CLT **Description:** Responsible for developing and implementing cooperative member relationship strategies, including product and service portfolio management, business team support, and PA-related processes involving individual (PF), corporate (PJ), and digital clients—through marketing of existing portfolio products and services, as well as financial consulting focused on cooperative members’ needs and the cooperative’s results, aiming at profitability and portfolio expansion, promoting service quality, efficiency, and standardization, achievement of established targets, and offering product and service solutions aligned with cooperative members’ expectations and retention within the manager’s area of responsibility. **Responsibilities:** * Manage the individual (PF) cooperative member portfolio, striving to become the cooperative member’s primary financial option through consultative, transparent, and results-driven approaches, aiming to increase the Product and Service Utilization Index compatible with the service market; * Foster relationships and retention, increasing business volume, expanding usage of products, and minimizing risks; * Achieve established targets by offering product and service solutions aligned with cooperative members’ expectations; * Ensure growth of the cooperative member base in alignment with established business strategies; * Monitor the evolution of the portfolio under responsibility, including product and service diversification; * Guarantee portfolio results and performance with short-, medium-, and long-term perspectives; * Promote offered products and services—including their advantages and benefits—addressing rates, terms, commercial conditions, and also the differentiation of cooperativism; * Deliver personalized, high-quality service to cooperative members within the portfolio to enhance retention and loyalty; * Provide sales team support in business development, serving as a technical reference within the operational unit; * Increase digitalization of cooperative members’ interactions with the cooperative; * Supply necessary data for analysis and decision-making; * Ensure all approved operations undergo analyses compliant with established policies and regulations, backed by guarantees appropriate to the transaction; * Manage overdue collections to minimize the cooperative’s delinquency rate; * Manage and act on credit recovery related to members, including digital channel support; * Identify improvement opportunities and implement actions toward achieving institutional objectives; * Prospect new cooperative members and business opportunities to strengthen cooperative member relationships and expand the cooperative’s reach within the area of responsibility; * Ensure compliance with regulatory and supervisory bodies’ requirements and institutional policies; * Guarantee achievement of sales targets by equipping the team with relevant performance information; * Promote team development, training, and engagement; * Participate in and contribute to commercial strategy formulation; * Enable cooperative member service delivery within agreed timelines and expected quality standards; * Guarantee service excellence and cooperative member experience; * Seek information that may contribute to strategic development and market participation. **Requirements:** **Requirements:** * Bachelor’s degree in Business Administration, Commercial Management, Economics, Production Engineering, or Accounting; * Experience with financial products and services; * CPA\-10\. **Technical Skills:** * Knowledge of Regulations: Central Bank of Brazil (BACEN), Securities and Exchange Commission (CVM), and Brazilian Association of Financial and Capital Markets Entities (ANBIMA); * Service excellence; * Sales techniques knowledge; * Financial market knowledge; * Credit policy knowledge; * Negotiation techniques for financial products and services; * Financial mathematics knowledge; * Portfolio management experience; * Strong oral and written communication skills; * Proficiency in Microsoft Office Suite: Word, PowerPoint, Excel, Outlook. **Benefits:** Medical assistance, Dental assistance, Gym allowance, Daycare allowance, Internal benefits, Corporate mobile phone, Commissions, Profit-sharing program, Life insurance, Meal voucher, Food allowance, Transportation allowance