Description
Job Summary:
Responsible for contacting customers to communicate and guide them regarding the migration of support channels, acting in a consultative manner to ensure a positive experience.
Key Highlights:
1. Active contact with customers for communication and guidance
2. Consultative approach to ensure a positive customer experience
3. Clarification of doubts regarding new customer service processes
**RESPONSIBILITIES:**
Responsible for proactively contacting customers to communicate and guide them regarding the migration of support channels related to contracted products and services. Act in a consultative manner, ensuring a positive experience throughout the entire transition journey, clarifying doubts, providing clear information, and confirming understanding of the new customer service processes.IOS.
**Minimum Education Requirement:** High School Diploma (Secondary Education)