Job Summary: Handle receipt and processing of customer complaints related to billing, verify data, and perform system adjustments. Key Highlights: 1. Customer complaint handling and resolution 2. Invoice and customer history analysis 3. Execution of simple system adjustments ### **Responsibilities** Receive, register, and process customer complaints regarding improper or unrecognized charges on service invoices. Verify customer data, invoices, and history; support initial charge analysis; execute simple system adjustments; and send standardized responses—ensuring proper recording of interactions and compliance with legal and regulatory deadlines. ### **Education** Bachelor’s degree in Administration, Economics, Accounting, or related fields (currently enrolled or completed) is preferred. ### **Additional Requirements** Basic Excel knowledge. Customer service, billing, collections, or administrative experience is desirable. Proficiency in using systems and operational recordkeeping. ### **Position Overview** Plan and control Accounts Receivable processes as described in this job profile, aiming to achieve top market performance indicators and contribute to enhancing company results. ### **Working Hours:** Mon–Fri, 08:00–18:00 (120-min lunch break) | 200 hours/month ### **Prerequisites** Must reside in Uberlândia
João Silva
Indeed · HR
João Silva
Indeed · HR
