BUSINESS ANALYST III

Description

Job Summary: Responsible for connecting business areas and franchisees, conducting analyses, structuring requirements, and driving continuous improvements—acting as a bridge and ensuring alignment on requests. Key Highlights: 1. Strategic involvement in connecting business areas and franchisees 2. Focus on business analysis, requirements, and continuous improvement 3. Opportunities in digital transformation projects and agile methodologies ### **Responsibilities** Responsible for connecting business areas and franchisees, conducting analyses, structuring requirements, and promoting continuous improvements. Key activities include: data analysis, process mapping, integration and cleansing of databases, building KPIs, supporting CRM systems, and assisting with compensation and franchisee service routines. Act as a bridge between business areas and internal departments, ensuring alignment on requests. Support automation initiatives and continuous system improvement. Monitor performance indicators (KPIs) and propose adjustments. Integrate customer databases into the CRM, ensuring data consistency and standardization. Perform customer data cleansing and validation to ensure quality and completeness. Build dashboards, visualizations, and analyses of customer metrics (e.g., active base, churn, revenue, engagement). Structure databases and analytical models for delinquency analysis, identifying patterns and risks. Conduct data analysis and cleansing for compensation processes (franchisees and internal staff). Analyze and validate network registration data, ensuring information coherence and integrity. Support franchisees in handling disputes related to compensation and payments. Serve internal and external stakeholders by providing clarifications on compensation policies and operational data. ### **Education** Bachelor’s degree in Business Administration, Information Systems, Data Science, Production Engineering, or related fields. ### **Additional Requirements** Knowledge of franchising Willingness to travel occasionally. ### **Technical Competencies** Experience in business and requirements analysis. Knowledge of identifying improvement opportunities. Experience in digital transformation projects. Experience in stakeholder management. ### **Required Experience** Experience in business analysis. Previous experience in IT projects. History of working with agile methodologies. Experience in Telecommunications ### **Other Courses and Certifications** Experience with CRM, Connect Master, PL/SQL, and Power BI. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Knowledge of agile methodologies (Scrum and Agile). ### **Position Overview** Ensure execution and maximum realization of results for projects within the Algar Telecom operational efficiency and business transformation portfolio. ### **Benefits** Transportation Allowance: Yes, Meal Voucher: Yes, Food Allowance: Yes, Medical Assistance: Yes, Dental Assistance: Yes, Life Insurance: Yes, Other Benefits: Dr Mais Saúde, Gympass, PsicologiaViva, among others ### **Working Hours:** Mon–Fri 08:00–18:00 (Lunch Break 120 min) \| 200 hours/month