ADMINISTRATIVE ASSISTANT - COLLECTIONS

Description

Job Summary: Contact customers to collect contractual penalties, applying strategies to ensure payment and recording the progress of negotiations. Key Highlights: 1. Experience in B2B collections and active customer relationship management. 2. Focus on negotiation, proactivity, and time management. 3. Opportunity for students pursuing a degree in Business Administration or related fields. **ADMINISTRATIVE ASSISTANT \- COLLECTIONS** **Summary:** Contact customers with a focus on collecting penalties related to contractual validity. **Responsibilities:** * Conduct virtual customer contacts, as per the provided mailing list, using voice and digital channels. * Apply call scripts and outreach strategies, focusing on ensuring payment of receivables within previously established deadlines and conditions. * Record negotiation progress in the system according to guidelines and criteria defined by the department. * Identify and record potential customer financial anomalies, such as signs of economic deterioration or risk of default/significant delays, contributing to preventive risk management. **Education:** * Currently pursuing a Bachelor's degree in Business Administration or related fields. **Experience:** * Experience in B2B collections. **Technical Competencies:** * Customer service with active engagement with customers. * Collections/sales and B2B relationship management. * Basic financial mathematics. **Behavioral Competencies:** * Negotiation, Proactivity, Commitment, Persuasion, Dedication, Punctuality, and Time Management. **Other Requirements:** * Understanding of the collections escalation process and client-facing execution. **Benefits:** * Meal Allowance, Health Insurance, Dental Insurance, Gympass