ADMINISTRATIVE ASSISTANT - COLLECTIONS

Description

Job Summary: Contact clients to collect contractual penalties, applying outreach strategies and recording negotiations for risk management. Key Highlights: 1. Active engagement with clients in B2B collections. 2. Focus on negotiation, proactivity, and persuasion. 3. Opportunity to contribute to preventive risk management. **ADMINISTRATIVE ASSISTANT \- COLLECTIONS** **Summary:** Contact clients with a focus on collecting penalties related to contractual validity. **Responsibilities:** * Conduct virtual client contacts via provided mailing lists, using voice and digital channels. * Apply scripts and outreach strategies, focusing on ensuring timely receipt of payments under pre-established terms and conditions. * Record negotiation progress in the system according to department-defined guidelines and criteria. * Identify and record potential client financial anomalies, such as signs of economic deterioration or risks of default/significant delays, contributing to preventive risk management. **Education:** * Currently pursuing a Bachelor's degree in Administration or related fields. **Experience:** * Experience in B2B collections. **Technical Competencies:** * Customer service with active client engagement. * Collections/sales and B2B relationship management. * Basic financial mathematics. **Behavioral Competencies:** * Negotiation, Proactivity, Commitment, Persuasion, Dedication, Punctuality, and Time Management. **Other Requirements:** * Understanding of the collections escalation process and client-facing execution. **Benefits:** * Meal Allowance, Medical Insurance, Dental Insurance, Gympass