Junior Customer Experience Analyst

Description

Job Summary: As a Junior Customer Experience Analyst, you will work within the Billing Management department, focusing on analyzing and improving credit card billing processes and generating insights. Key Highlights: 1. Analyze and improve credit card billing processes 2. Participate in projects and initiatives for operational efficiency 3. Handle and analyze databases to generate insights **About Bradesco** Bradesco is one of Brazil's largest financial groups, with a history marked by pioneering spirit and innovation. Through our broadly diversified portfolio of financial products, banking services, and insurance solutions, we contribute to fulfilling individuals' aspirations and fostering sustainable growth for businesses and society. Join our financial ecosystem and impact the experience of millions of people! At Bradesco, we value diversity in all its forms. Therefore, our job openings are open to everyone, regardless of gender, race, sexual orientation, disability, age, or any other characteristic. Learn more at https://banco.bradesco/html/classic/sobre/index.shtm **Responsibilities and Duties** What is our Bradesco Cards team? A company responsible for providing competitive electronic payment solutions, services, and consumer credit to our customers, maximizing value for shareholders and increasing contribution to the Organization’s results. Work model: Hybrid \- 1 day onsite Unit: Uberlândia/MG **Your Day-to-Day** As a Junior Customer Experience Analyst, you will work within the Billing Management department, and your main responsibilities will include: * Analyzing and improving credit card billing processes, including delinquency, rollover, retention actions, and portfolio segmentation * Participating in the launch, monitoring, and advancement of actions, projects, and initiatives aimed at operational efficiency and improvement of card billing processes * Handling, processing, and analyzing databases to generate insights and support decision-making * Building performance reports and analyses using Excel and analytical tools **Requirements and Qualifications** What do you need to have or know? * Technical knowledge of credit card billing processes, especially delinquency, rollover, and portfolio segmentation * Advanced Excel skills (data processing, pivot tables, advanced formulas, dashboards) * Analytical, organized, and results-oriented profile. It would be a plus if you have: * Proficiency in database handling, with experience in SAS and SQL. **What We Offer** At Bradesco, we value health and well-being, offering an extensive portfolio of benefits to all our employees: * PLR or Bonus: Based on position eligibility\* * Health Insurance * Dental Insurance * Life Insurance * Food Allowance * Meal Voucher * 13th Food Basket * Total Pass * Transportation Voucher (optional enrollment) * Discounts on products and services from partner companies * Private Pension Plan (optional enrollment, with financial contribution from Bradesco Organization) * Viva Bem Bradesco: Health, well-being, and quality-of-life program * Unibrad: Bradesco Corporate University * Fee Waiver: Special conditions across various products and services * Daycare or Babysitter Assistance * Extended Paternity Leave of 20 days * Maternity Leave of 180 days, with assisted prenatal and postnatal care