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Job Summary: We are looking for a proactive and committed professional to handle registration and management of Level 1 and Level 2 support tickets, providing technical support for systems, software, and hardware. Key Highlights: 1. Conducive environment for learning and professional growth 2. A #borderless team with a culture of collaboration and diversity 3. Focus on empowering clients’ businesses with innovative solutions We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and around the world. * **Our culture** \- Though physically distant, we stay united. We hold ceremonies to foster closeness, share knowledge, and keep up with company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our mission** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What are we looking for?** A proactive, committed individual with strong interpersonal skills. **Your day-to-day will include:** * Registering and managing support tickets, handling Level 1 and Level 2 requests; * Providing support for operating systems and software installation (including Microsoft Office), networks, printers, peripherals, as well as desktop and notebook maintenance; * Performing directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPN, Active Directory, SharePoint, and IP configuration; * Monitoring, responding to, and updating tickets in the database to prevent queue buildup that could compromise project SLA, while minimizing ticket backlog; * Creating and updating the knowledge base, procedures, service scripts, and problem resolution documentation in the KCS portal; * ERP knowledge. **Requirements and Qualifications** * Completed high school education * Knowledge of network troubleshooting, microinformatics, software and hardware, Service Desk tools, operating systems, and Microsoft Office. **Preferred qualifications:** * Currently pursuing a university degree in Technology. * Experience in IT support within healthcare environments. **Working Hours:** * Monday to Thursday: 7:00 AM to 5:00 PM; Fridays: 7:00 AM to 4:00 PM; * Work location: Pitangueiras, Lauro de Freitas \- BA; * Work model: 100% on-site. **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully evaluate your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery purchases and meals * **Medical and dental insurance**, so you and your family can maintain good health * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, according to current policy * **Gym partnership**, encouraging regular exercise * **SESC partnership**, offering diverse cultural and leisure activities * **Partnerships for education**, including language learning, technology training, and online course platforms * **Payroll-deductible loans**, with attractive interest rates \+ financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, there’s no shortage of stories to tell! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, getting inspired, exploring our open positions, and joining this ever-growing team?
