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Job Summary: We are seeking a Junior Customer Support Analyst to support the team in customer onboarding and support, ensuring organization, alignment, and agility across processes. Key Highlights: 1. Work in a dynamic, continuously evolving environment with autonomy 2. Work that delivers visible impact on the product and business 3. Values adaptability, rapid learning, and continuous improvement At Pipeimob, the Customer Support team operates in an integrated manner to ensure an organized, fluid, and efficient experience throughout our users’ journey. We seek a **Junior Customer Support Analyst** to support the team in administrative and operational routines related to customer onboarding and support, ensuring organization, cross-departmental alignment, and process agility. Working at Pipeimob means operating in a dynamic, continuously evolving environment with a high degree of autonomy. Decisions are swift, challenges are real, and the impact of your work is visibly reflected in the day-to-day operations of the product and business. Here, processes exist—but they are not rigid: they evolve as the company grows. We value people who adapt well to change, learn quickly, and are willing to build, test, fail, and continuously improve. **Responsibilities and Duties** You will be responsible for supporting the team in organizing and ensuring the smooth progression of our customers’ journey, guaranteeing clear processes, cross-departmental alignment, and operational efficiency. Your main responsibilities will include: * Supporting the team in executing administrative and operational activities related to customer onboarding and support; * Organizing and maintaining up-to-date information, documents, and contracts, ensuring standardization and record control; * Conducting administrative communications with customers, such as sending notifications, updates, and tracking pending items; * Supporting information flow among internal departments (Support, Technology, Finance, and Sales), ensuring alignment and agility in handling requests; * Monitoring operational routines, controls, and departmental KPIs; * Contributing to continuous process improvement by suggesting adjustments and supporting implementation of enhancements. **Requirements and Qualifications** **Education and Knowledge:** * Bachelor’s degree completed or in progress in **Business Administration**, **Marketing**, **Technology**, or **related fields**; * Prior experience in **customer service**, **technical support**, or **related areas**; * Familiarity with **CRM tools**, **customer support platforms**, and **support systems**; * Proficiency in using **digital tools**, **spreadsheets**, and **day-to-day operating systems**. **Not mandatory, but considered a plus:** * Experience in startup environments or technology companies; * Knowledge of or interest in the real estate market; * Experience with administrative and operational customer support routines; * Knowledge of customer service and performance metrics (CSAT, NPS, SLA). **What we expect from you:** * Organization, attention to detail, and ability to handle multiple concurrent tasks; * Clear, concise, and empathetic verbal and written communication; * Analytical, solution-oriented mindset with ability to identify problems and propose improvements; * Ability to work autonomously, responsibly, and with strong sense of priority; * Aptitude for collaborative work across diverse teams. **Additional Information** **Benefits:** * Meal/food allowance (CAJU card); * Transportation allowance; * Amil health insurance plan; * Wellhub. **Work Model:** We work 4 days per week at our office located on Avenida Paulista and 1 day per week remotely. **Our Core Values in Action:** **We build relationships based on trust** We believe in open, transparent, and respectful communication—both within the team and with our customers. **We are smart and expert in what we do** We pursue excellence with pragmatism: we learn quickly, make mistakes, correct them, and constantly evolve. **Efficiency in communication and action** We value conciseness, agility, and focus on solving problems with quality and clarity. **We love to serve** We place the customer at the center of our decisions and strive to build lasting, valuable relationships. **We challenge and educate to grow** We question the “why” behind things, deeply investigate processes, and help customers and partners envision new possibilities. PipeImob is a real estate sales transaction platform, digitizing the entire sales process. Our goal is to optimize back-office operations and accelerate real estate transactions—from formalizing the offer, through the legal aspects of property sales, to providing banking infrastructure for real estate agents and brokerages. We use artificial intelligence to digitize and automate this process: (i) reading documents, (ii) searching for, and (iii) analyzing property certificates and land registry records required for transactions—all within minutes. We are at the forefront of the (r)evolution in the real estate market. Want to join us? Then \#VemProPipe!
