TELEMARKETING OPERATOR

Description

Job Summary: DNA Laboratório is seeking a customer service professional focused on communication, empathy, and organization to support appointment scheduling and information provision. Key Highlights: 1. Opportunities for learning and professional development 2. Dynamic and collaborative work environment 3. A company that values excellence, innovation, and care At **DNA Laboratório**, we believe excellence is built every day—with skilled professionals, cutting-edge technology, and an environment that values caring for others. We are looking for professionals who share this purpose and wish to grow with us! By joining our team, you will find a solid infrastructure, a welcoming environment, and numerous opportunities for learning and development. We continuously invest in our team’s training and in updating our analytical equipment’s technology, enabling us to deliver services with quality, accuracy, and reliability. Our team comprises over **300 professionals**, including specialists holding **Specialization, Master’s, and Doctorate degrees**, ensuring a rich environment of knowledge and experience exchange. **Our culture values:** * Excellence in service delivery and results; * Teamwork and cross-departmental collaboration; * Innovation and continuous improvement; * Care for the well-being of patients, customers, and colleagues. ***If you seek to join a company that unites tradition, innovation, and humanity, DNA is the right place for you!*** **Responsibilities and Duties** * Answer incoming phone calls and address customer inquiries regarding tests, results, and procedures. * Schedule appointments and prepare quotations, accurately recording all information in the system. * Provide guidance on preparation requirements for laboratory tests. * Forward specific requests to the responsible departments, when necessary. * Maintain organization and up-to-date records of customer information. * Ensure high-quality service delivery, conveying confidence and empathy to customers. * Support other administrative tasks related to customer service, as needed. **Requirements and Qualifications** * Completed high school education. * Strong verbal and written communication skills. * Prior experience in telemarketing or customer service within the healthcare sector is a plus. * Patient, attentive, and proactive profile. **Additional Information** * Additional benefits such as medical and dental insurance, meal/food allowance, pharmacy assistance, and Gympass; * Dynamic and collaborative work environment; * Opportunity to work in a growing company with potential for learning and professional development. **DNA LABORATÓRIO** invests continuously in its team’s training and in updating its analytical equipment’s technology, guaranteeing high-quality and reliable services! We count on a team of over **300 professionals**, including staff holding **Specialization, Master’s, and Doctorate degrees.**