Job Summary: We are seeking a Customer Success Executive to join Senior Sistemas, focused on serving and developing the São Paulo branch’s customer base, ensuring retention and satisfaction. Key Highlights: 1. Strategic position for customer retention and satisfaction 2. Consultative and close engagement with customers 3. Opportunities for growth, learning, and appreciation of diversity Because the challenge of developing the best solutions to drive the business of thousands of companies is also what motivates us to transform our ideas into results—creating exceptional experiences for our people and evolving the tech ecosystem. A GPTW-certified company that takes pride in its people and strives to provide growth journeys, learning opportunities, and appreciation of diversity—of people and of thought. Because it’s more than a job—it’s a role at Senior. **ABOUT THE CHALLENGE:** We are looking for a **Customer Success Executive** to join **Senior Sistemas**, focusing on serving and developing the **São Paulo branch’s customer base**. This role is strategic in ensuring **customer retention, satisfaction, and portfolio growth**, operating consultatively and closely with customers—connecting their needs to Senior’s portfolio solutions. **Key Responsibilities:** * Manage a customer portfolio; * Lead follow-up and progress meetings; * Identify expansion opportunities; * Ensure satisfaction, retention, and value generation; * Collaborate cross-functionally with internal teams. **WHAT WE EXPECT FROM YOU:** * Experience in B2B customer relationship management; * Consultative approach; * Organizational skills and results orientation; * Background in software or technology. **WHAT MAY STRENGTHEN YOUR APPLICATION:** * Experience in Customer Success or portfolio management; * Experience in SaaS or technology companies; * Familiarity with retention and satisfaction metrics. **Our Benefits:** * Health and dental insurance; * Life insurance; * PPLR – Profit and Results Sharing Program; * Wiipo Card with flexible benefits; * Wiipo Club offering exclusive discounts and advantages; * TotalPass – Gym and wellness benefit; * OnHappy – Travel advantage benefit; * Banked hours; * Citizen company: Extended maternity and paternity leave; * Newborn assistance; * Pet care assistance; * Senior Corporate University; * Career development plan. **The Senior Way:** Our culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in plurality, as experiences and perspectives are unique—offering opportunities that embrace diversity of people and of thought. Because this is how we achieve outstanding results—driving customer success through the dedication of incredible people. These details apply specifically to this opportunity, but you can explore all our openings and learn more about life at Senior on our careers page: senior.com.br/carreiras **We Are More Senior!** We are a Brazilian company recognized as one of the largest enterprise software developers in the country. With over 35 years of history and nationwide presence, we drive digital transformation for thousands of companies through technology. We expanded internationally with the acquisition of a company in Colombia, strengthening our footprint across Latin America. The quality of our solutions stems from the work of over 3,600 professionals and a comprehensive portfolio designed for high performance. Guided by our purpose—Empowering People and Accelerating Business—we have been recognized eight times as a Great Place to Work®. We continue growing consistently, valuing people, culture, and collaboration—because accelerating the future is part of who we are. Learn more about us at **www.senior.com.br**, or follow our content on social media: