If you identify with the cooperative movement, enjoy working with people, transforming lives and leaving legacies, want to grow both personally and professionally, are always ready for new challenges, and consistently demonstrate: initiative, proactivity, relationship-building to solve problems, and efficiency to achieve results. Your place is here with us, transforming lives! **Responsibilities and duties** * Coordinate activities related to credit recovery, ensuring compliance with internal policies and current legislation; * Develop strategies to reduce delinquency and improve recovery rates; * Manage the collections team, guiding and monitoring goals, KPIs, and results; * Analyze performance reports and propose corrective and preventive actions; * Interface with internal departments and external partners to align processes and strategies; * Ensure quality service to cooperative members, seeking appropriate solutions for debt renegotiation and credit recovery; * Implement continuous improvements in collections and credit recovery processes; * Support the definition of credit and collections policies aligned with the cooperative’s guidelines; * Monitor market trends and regulatory practices to adapt strategies accordingly. **Requirements and qualifications** Essential: * Completed undergraduate degree in Law, Business Administration, Economics, Accounting Sciences or related fields; * Proven experience managing teams and collections/credit recovery processes; * Knowledge of legislation applicable to collections and credit recovery; * Ability to analyze KPIs and prepare management reports; * Strong communication skills, negotiation ability, and decision-making capacity; * Proficiency in Microsoft Office (advanced Excel); * Willingness to travel occasionally. Desirable: * Postgraduate degree in financial management or credit recovery; * Experience in credit cooperatives or financial institutions; * Familiarity with BI tools and data analysis; **Additional information** Meal/Voucher Allowance: R$ 2.100,00 National Health Plan: For employees and dependents National Dental Plan: For employees and dependents Life Insurance: Includes coverage for dependents Transportation Voucher Day Off – A day off during your birth month Extended Maternity/Paternity Leave + Gifts for new parents and babies Private Pension Plan PPR – Profit Sharing Education Assistance Childcare/Babysitter Assistance Annual Flu Vaccination Campaign Company Anniversary Gifts Total Pass Zenklub We believe in purpose-driven work, where we can transform people and our community. This essence—combined with our pursuit of excellence through simplicity—is part of our values and shapes our team. We already have over 300 employees at Transpocred, passionate about developing financial products and services that make a difference for our transportation sector and for the lives of more than 57,000 cooperative members. Being an employee of cooperatives affiliated with the Ailos System means embracing a concept centered on mutual development, where engagement, culture, and cooperative principles guide every action and service provided. Here, people are committed to the purpose of “Serving to Transform Lives,” and we believe that when everyone unites through cooperation, projects take shape and dreams become reality. **All this because cooperation is the true essence of transformation.** We operate physically in the states of Santa Catarina, Paraná, Rio Grande do Sul, São Paulo, Rio de Janeiro, Minas Gerais, Goiás and Amazonas—but maintain a digital presence across the entire country. **Join Transpo! :)**