**Omni** We are a company in constant transformation! Omni, present in the market for 31 years, is a solid institution recognized for offering one of Brazil’s best credit services. We take pride in our importance to people with limited access to credit. Therefore, we dedicate all our commitment and responsibility to moving forward consistently, **improving People’s Lives.** We are committed to the **continuous development** of our employees. We cultivate relationships built on **closeness**, fostering bonds rooted in **loyalty and partnership**, with a strong sense of doing what is **right**, within an environment of **respect and courtesy.** We are a human-centered company and value the diversity of our employees as a true strength—and this strength can only be harnessed if everyone feels they can truly be themselves every day, regardless of ethnicity, religion, sexual orientation, gender, disability, or any other personal characteristic. **Omni Culture** What we live daily and proudly embody! **Purpose** OMNIZING! Omnizing means… Doing our best today so tomorrow will be even better! **Vision** Fulfilling dreams and propelling Brazil through accessible and sustainable credit. **Values** * Acting entrepreneurially * Having a sense of justice * Working wholeheartedly * Respecting our partnerships * Ensuring efficiency **Here, we encourage these behaviors** * We are passionate about what we do and proud of who we are. * We are protagonists * We pursue extraordinary results together * We trust people and communicate without barriers * We plan, innovate, and respond quickly * We always simplify * We make decisions based on facts and data * We are Omni for everyone If you identify with this environment and consider yourself **collaborative**, **integrative**, and **transformative**, join our team. **Responsibilities and Duties** * Analyze the performance of digital self-service channels (Negotiation Portal, App, DialMyApp, Chatbot, and IVR), focusing on usage, conversion, retention, and efficiency. * Monitor KPIs for digital channels (retention, abandonment, NPS, access rate, renegotiation and payment conversion, ROI). * Measure the impact of implementations, journey improvements, and digital campaigns through comparative analyses (before/after), supporting backlog prioritization. * Plan, execute, and analyze A/B tests and engagement experiments across digital channels in collaboration with Product and Growth teams. * Integrate engagement campaign data (push, SMS, WhatsApp, email, and social media) with digital channel behavioral data. * Generate analytical insights and actionable recommendations to enhance digital channels and engagement strategies. * Create, maintain, and evolve strategic and historical databases on customer performance and behavior, supporting tactical and strategic decision-making. * Act in a consultative capacity with Channel, Product, CX, and Marketing teams, guiding data-driven decisions. **Requirements and Qualifications** **Tools** --------------- * Power BI and other data analysis and visualization tools (Looker, Tableau, or similar). * Advanced SQL and Excel for data processing and analysis. * Digital analytics tools (GA4, Glassbox, or equivalents). * Engagement and messaging platforms (WhatsApp, SMS, push, and email). * Social media campaign management and analytics tools (e.g., Meta Ads Manager). * A/B testing and experimentation tools. **Skills** --------------- * Strong analytical thinking and logical reasoning. * Business-oriented vision applied to customer experience and digital channels. * Ability to formulate hypotheses, interpret results, and propose actions. * Clear and concise communication with both technical and business audiences. * Organization, autonomy, and prioritization skills. * Investigative profile, oriented toward continuous improvement. **Courses (Desirable)** ----------------------- * Courses in data analysis, applied statistics, or business analytics. * Courses in data-driven digital marketing, digital performance, or growth analytics. * Courses in customer experience (CX), customer journey, or experimentation. **Certifications (Desirable)** ------------------------------ * Certifications in data analysis and visualization (Power BI or similar). * Certifications in digital analytics (Google Analytics or equivalents). * Certifications related to digital performance measurement (e.g., Meta). **Differentiators** ---------------- * Prior experience in financial institutions, fintechs, or payment providers. * Experience working with collections, renegotiation, or financial self-service channels. * Experience handling large volumes of data and multiple engagement vendors. * Experience integrating data across campaigns, digital channels, and internal systems. * Ability to serve as the analytical reference for the Digital Channels area. * Experience using automation and artificial intelligence solutions to support analysis, insight generation, and process optimization. **Additional Information** **Our Benefits** **** * **Childcare allowance** for children up to 6 years and 11 months old * **TotalPass** to care for your physical health * **Hybrid work model** 3x2 (remote and in-office) * **Meal and food allowance** via flexible card * **Transportation allowance** * **Medical and dental assistance** (SulAmérica, private room) * **Life insurance** * **Wellness program** (running and much more) * **Birthday day off** * **Conexa Saúde** – online consultations with no co-payment * **Profit sharing** * **No dress code** – be yourself! * **Flexible working hours** * **Corporate University** * And much more for you! We are a company with 31 years in the market that has not lost its drive to grow and innovate. Over this time, we have learned one important thing: YOU are our greatest asset. We reached this conclusion in our own way—face to face—because our work is to provide financial solutions tailored exactly to your needs. Simple, isn’t it? Whether through Vehicle Financing, Store Credit, Vehicle-Secured Credit, Financial Investments, or Private Label Cards—this is how we expand a world of options for you to achieve your life goals. Our customers are those who have previously approached other banks and finance companies but were denied credit due to difficulties proving income or low credit scores. At Omni, we work to find credit solutions suited to our customers’ realities! Our philosophy is to positively impact the world—and thus we practice our purpose alongside our customers: we Omnize Lives by supporting entire families in achieving their dreams—whether buying a vehicle, renovating their home, or even taking a trip. We want to—and are close to—micro-entrepreneurs starting their businesses or needing working capital: we offer credit to popcorn vendors, lace makers, corner store owners, hairdressers, and truck drivers! We’re proud of this, because we recognize our relevance to so many people! For us, Omnizing means “doing our best today so your tomorrow will be even better”! Better for our customers, employees, partners, and society as a whole—because we understand our responsibility and our potential to make the world a much better place. Together, we are unique—Together, we are Omni! Yes, we are unique! We have our own way. We breathe our Culture—and we’re very proud of it! We are a **human-centered company**, and we value the **diversity** of our employees as a true strength—and this strength can only be harnessed if everyone feels they can truly be themselves every day, regardless of ethnicity, religion, sexual orientation, gender, disability, or any other personal characteristic. We love diversity! And it comes naturally to us. The more diverse, the better! Nice to meet you—we are Omni. Connected with you!