Job Summary: The Commercial Administrative Assistant will work in commercial and administrative areas, serving customers, presenting services, and performing tasks such as contract formalization and renegotiation. Key Highlights: 1. Opportunity to work in customer service and administrative tasks 2. Focus on organization, negotiation, and problem resolution with customers 3. Professional development in an environment with training and career growth We are seeking team-oriented, motivated, and customer-focused individuals. The Commercial Administrative Assistant will perform activities in commercial and administrative areas, serving customers and presenting the clinic’s services, following the company’s Standard Operating Procedure Manual. **Responsibilities and Duties** * Maintain equipment and the workplace organized, ensuring their proper upkeep; * Explain and formalize dental service contracts with customers, in accordance with the company’s manual and regulations; * File contracts and other documents in the appropriate location, as specified in the company’s manual and regulations; * Enter financial data from customer contracts into the computerized system; * Contact customers who have not paid their first installment to renegotiate and agree upon a new payment date; * Renegotiate with delinquent customers, in accordance with the company’s manual and regulations, and submit a monthly report to the franchisee/manager containing information on completed renegotiations; * Submit a monthly report containing data on treatment cancellations, treatment dropouts, treatment discharges, scheduled evaluations, completed evaluations, formalized contracts, and new customers; * Address customer complaints regarding treatment by proposing solutions; * Cancel dental service contracts for customers who will no longer undergo treatment, in accordance with the company’s manual and regulations; * Participate in technical and/or behavioral training sessions provided by the company. **Requirements and Qualifications** * Currently pursuing a Bachelor’s degree (Business Administration or related fields); * Customer service experience; * Intermediate computer skills; * Basic mathematical calculation knowledge; * Negotiation and sales techniques. Competencies: * **Communication:** Communication skills; Negotiation; * **Social:** Interpersonal relationships; Teamwork; * **Behavioral:** Empathy; Proactivity; Ethics; Friendliness; Commitment; Assertiveness; Discretion; * **Organizational:** Time management; Planning and organization. **Additional Information** We are Brazil’s largest orthodontic network! We were founded with the purpose of democratizing and modernizing dental care through humane, high-quality services offered at accessible prices. We have **over 20 years** of experience, more than **350 units** across Brazil, and over **8 million satisfied customers** proudly showcasing the OrthoDontic brand in their smiles. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**