CUSTOMER SERVICE REPRESENTATIVE - QUEUE MANAGEMENT (TEMPORARY) - Camaçari/BA

Description

Job Summary: We are seeking a Customer Service Representative - Queue Management to provide courteous, efficient, and humanized customer service, expediting service delivery and ensuring a fast and seamless shopping experience. Key Highlights: 1. Optimize customer flow and reduce waiting time in queues. 2. Provide prompt customer support and clarify questions about products and payments. 3. Deliver humanized, proactive, and dynamic customer service. **About Logos** Founded in 2005 in Maranhão, **Logos** is a reference in comprehensive customer service management. Logos has accumulated extensive multichannel service experience, covering In-Person Service, Telephone Support, and Digital Channels such as chat and online platforms, offering integrated and innovative solutions to efficiently meet customer demands. With 20 years of history, we have grown through strong partnerships, sustainable solutions, and, above all, by valuing people—who are at the heart of everything we do. We are seeking a CUSTOMER SERVICE REPRESENTATIVE \- QUEUE MANAGEMENT to deliver courteous, efficient, and humanized customer service, providing clear information about the company's products and services. Expedite checkout-area service by performing pre-service tasks, product registration, or bill payment processing—reducing queue waiting time and ensuring a fast and seamless shopping experience. **Responsibilities** * **Mobile Service:** Approach customers waiting in line using mobile devices (tablets, data collectors, or smartphones). * **Pre-Sale/Pre-Payment:** Scan products, register items, or process bill payments (credit card, QR Code, PIX) before customers reach the cashier. * **Queue Reduction:** Proactively optimize customer flow, especially during peak hours. * **Customer Support:** Promptly address questions about products and payments. **Requirements** * Completed high school education. * Prior experience in customer service, cashier, or sales roles. * Proficiency in Microsoft Office and technology (use of data collectors, tablets, or applications). * Proactivity, dynamism, and results orientation. * Strong communication skills and empathy when interacting with the public. * Agile and organized professional. * Ability to work under pressure (peak hours). * Full focus on customer experience (courtesy and efficiency). **Additional Information** * Availability to work from Monday to Saturday; * 44 hours.