Senior Service Analyst

Description

Job Summary: Senior Service Analyst to serve major fuel supply accounts, focusing on innovation, efficiency, and customer satisfaction in fleet management. Key Highlights: 1. Work with innovation and efficiency in fleet management 2. Identify opportunities for improvement and structure action plans 3. Focus on customer satisfaction and success Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. As a Service Analyst, your objective will be to serve major accounts within the fuel supply service. You will work through projects and initiatives focused on delivering innovation and efficiency to enhance fleet management for our customers, playing an essential role in ensuring customer satisfaction. Responsibilities: * Provide service to clients within your portfolio; * Identify opportunities for improvement in clients' fleet management; * Structure action plans aimed at improving fleet performance; * Analyze monthly performance indicators, prepare reports, and present them to clients; * Always act with customer satisfaction and success in mind; Prerequisites: * Bachelor's degree or currently pursuing a degree in Logistics, Business Administration, or related fields;; * Experience in client service and problem resolution; * Organizational skills, sense of urgency, communication, collaboration, proactivity, systemic vision, and customer focus; * Strong organizational, communication, negotiation, and analytical skills; * Proficiency in Microsoft Office Suite; * Knowledge of Power BI is a plus; * Experience conducting meetings is a plus; * Familiarity with the Soulog+ system is a plus (for internal candidates); Apply now and Vibe with Us!