JUNIOR PROCESS ASSISTANT

Description

Job Summary: Professional responsible for conducting audits, identifying non-conformities, proposing effective solutions, training employees, and monitoring improvements in workflow processes. Key Highlights: 1. Responsible for audits and corrective actions to standardize workflows. 2. Involved in identifying and resolving issues to optimize processes. 3. Conducts training sessions and addresses operational team questions. An Information Technology and Call Center company is seeking a Junior Process Assistant in Cajamar. Grupo Solutions is a company specialized in technology solutions and consulting. We provide services aimed at optimizing business processes and increasing operational efficiency. **Responsibilities:** Conduct remote audits (via systems) and on-site audits (customer visits to monitor employee service delivery and ensure service quality), identify non-conformities, and implement corrective actions. Ensure workflow efficiency and standardization. Identify key problems and errors, investigate root causes, and propose effective solutions. Deliver training and refresher courses for employees. Log and track tickets for system adjustments and corrections. Address operational team questions regarding procedures and participate in implementing workflow improvements. Position based in Cajamar / SP. Previous experience as an Administrative Assistant, Project Assistant, Process Support Assistant, or Junior Process Analyst may indicate suitability for some of the responsibilities in this role. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: BRL 2,500.00 * Food Allowance * Meal Voucher * Transportation Voucher * Medical Assistance * Life Insurance * Childcare Assistance * Mobile Phone * Birthday Day Off * Gympass **Additional Information:** * Employment Type: Permanent – On-site. * Schedule: Full-time * Working Hours: Monday to Thursday, 8:00 AM to 6:00 PM. Friday, 8:00 AM to 5:00 PM.