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Delighting and retaining customers is what drives us every day!\n\n \n\nIf you love technology, thrive in a dynamic environment and enjoy teamwork, your place is with us at Vivo stores!\n\n\nHere, we take genuine pleasure in serving customers and presenting all of Vivo’s connectivity services so people can make the most of life through an enchanting experience.\n\n **Responsibilities and Duties** \n\n **TO SHINE IN THIS POSITION, YOU WILL:**\n\n* Approach and qualify customers in the sales showroom.\n* Identify customer needs.\n* Negotiate and sell.\n* Present/offer Fixed-line services to all customers.\n* Conduct scheduled appointments.\n* Provide personalized service to high-value customers (Platinum and V), aiming for retention and service excellence.\n* Provide basic technology support: backup, email configuration, social media setup, and possible questions regarding devices.\n* Retain and retain customers.\n* Telemarketing.¹\n* Promote Vivo programs and benefits.\n* Encourage the use of digital platforms.\n* Support downloading and first-time use of the Meu Vivo app during all customer interactions.\n* Follow quality procedures.\n* Receive and control cash register transactions and perform daily cash closing.\n* Correctly execute processes and procedures under your responsibility.\n* Actively participate in training sessions—both online educational platforms and in-person sessions.\n* Understand the market and competition.\n* Correctly execute document management processes.\n* Comply with ANATEL regulations.\n* In the receptionist’s absence, handle customer reception and assist with issuing service tickets, according to the store’s monthly rotating schedule.\n* May occasionally be assigned additional responsibilities related to campaigns, projects or products.\n\n \n\n**Requirements and Qualifications** **WHAT YOU NEED TO MAKE IT HAPPEN:**\n\n* Completed high school education — the foundation to begin your journey with us.\n* Commitment to quality and ethics — here, excellence and integrity go hand in hand.\n* Love for people! If you enjoy working with and for others, this is your place.\n* Passion for delighting and retaining customers — turning every interaction into a memorable experience.\n* Willingness to drive results — energy and attitude to achieve outstanding outcomes.\n* Resilience — because challenges are part of the path to success.\n* Being tuned-in and connected — staying up-to-date on trends and technologies.\n* Curiosity and discipline to keep learning — continuous evolution is our motto.\n* Customer service experience is a differentiating factor that can set you apart!\n\n \n\n**Additional Information** **At Vivo, we care for those who make everything happen: you!**\n\n* Build your own benefits package your way: meal voucher (VR), food voucher (VA), gym membership, pharmacy, health plan, dental plan, and much more!\n* Brand-new smartphone + unlimited plan with Brazil’s fastest 5G!\n* Top discounts on Vivo services (TV, internet, apps...).\n* Annual bonus to recognize your effort.\n* Private pension plan to plan for your future.\n* Support for parents (daycare, school or babysitter).\n* Freedom to be yourself. 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Barão do Itaim, 57 - Centro, Itu - SP, 13300-090, Brazil","infoId":"6484419315942512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Inside Sales - 10761","content":"**None:** \n\nWe are restless, innovative, full of ideas, and always ready for action.\n \nBecause the challenge of developing the best solutions to drive the business of thousands of companies is also what motivates us to transform our ideas into results—creating outstanding experiences for our people and evolving the tech ecosystem.\n \nBecause it’s more than a job opening. It’s a position at Senior.\n \n \n\n**LEARN MORE ABOUT THIS OPPORTUNITY:** \n\nWe have an excellent opportunity to join our commercial team at our Itu branch, working in the Inside Sales area. 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We are seeking a Junior Telemarketing Agent to join our dynamic team in\n\nIf you are passionate about helping people, possess excellent communication skills, and enjoy challenges, this position is for you!\n\n*Responsibilities:*\n\n- Provide courteous and professional phone support, addressing customers' needs.\n- Deliver accurate information regarding the company's products or services.\n- Efficiently resolve customer inquiries, complaints, and issues.\n- Record all interactions and relevant information in the system.\n- Collaborate with the team to achieve customer service and satisfaction goals.\n- Stay updated on the company's products, services, and policies.\n\n*Requirements:*\n\n**MUST RESIDE IN Campinas, Hortolândia, Sumaré, OR Monte Mor**\n\n- Completed high school education.\n- Excellent verbal and written communication skills.\n- Empathy and interpersonal skills to interact effectively with diverse customers.\n**- Availability to work afternoon and evening shifts starting at 11:40 AM.**\n- Strong desire to learn and grow within a customer service career.\n- Prior experience in customer service or telemarketing is an advantage but not mandatory.\n\n*We Offer:*\n\n- Comprehensive training and professional development opportunities.\n- A collaborative and friendly work environment.\n- Competitive salary and benefits.\n\nIf you are ready to join a team committed to delivering exceptional customer service and are willing to work afternoon and evening shifts, don’t miss this opportunity! 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We are seeking a Junior Telemarketing Agent to join our dynamic team in\n\nIf you are passionate about helping people, possess excellent communication skills, and enjoy challenges, this position is for you!\n\n*Responsibilities:*\n\n- Provide courteous and professional telephone support, addressing customers' needs.\n- Deliver accurate information regarding the company's products or services.\n- Efficiently resolve customer inquiries, complaints, and issues.\n- Record all interactions and relevant information in the system.\n- Collaborate with the team to achieve customer service and satisfaction targets.\n- Stay updated on the company's products, services, and policies.\n\n*Requirements:*\n\n**Reside in Campinas, Hortolândia, Sumaré, or Monte Mor**\n\n- High school diploma completed.\n- Excellent verbal and written communication skills.\n- Empathy and interpersonal skills to interact effectively with diverse customers.\n**Availability to work afternoon and evening shifts starting at 11:40 AM.**\n- Strong desire to learn and grow within a customer service career.\n- Prior experience in customer service or telemarketing is an advantage but not mandatory.\n\n*We Offer:*\n\n- Comprehensive training and professional development opportunities.\n- A collaborative and friendly work environment.\n- Competitive salary and benefits.\n\nIf you are ready to join a team committed to delivering exceptional customer service and are willing to work afternoon and evening shifts, don’t miss this opportunity! 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We are seeking a Junior Telemarketing Agent to join our dynamic team in\n\nIf you are passionate about helping people, possess excellent communication skills, and enjoy challenges, this position is for you!\n\n**\\*Responsibilities:\\***\n\n\\- Provide courteous and professional telephone customer service, addressing customers' needs. \n\\- Deliver accurate information regarding the company's products or services. \n\\- Efficiently resolve customer inquiries, complaints, and issues. \n\\- Record all interactions and relevant information in the system. \n\\- Collaborate with the team to achieve customer service and satisfaction targets. \n\\- Stay up-to-date on company products, services, and policies.\n\n**\\*Requirements:\\***\n\n**\\- MUST RESIDE IN \\*HORTOLÂNDIA OR MONTE MOR\\***\n\n**\\- AVAILABILITY TO WORK AFTERNOON/EVENING SHIFTS**\n\n\\- Completed high school education. \n\\- Excellent verbal and written communication skills. \n\\- Empathy and interpersonal skills to interact effectively with diverse customers. \n\\- Strong desire to learn and grow within a customer service career.\n\n**\\*We Offer:\\***\n\n\\- Comprehensive training and professional development opportunities. \n\\- A collaborative and friendly work environment. \n\\- Competitive salary and benefits.\n\nIf you are ready to join a team committed to delivering exceptional customer service and are willing to work afternoon and evening shifts, don’t miss this opportunity! 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